Director - IT Infrastructure

About the role

The IT Infrastructure Director at Georgia-Pacific leads and continuously improves enterprise Compute, Connectivity, Audio-Visual, and Endpoint service offerings. This senior leadership role is accountable for delivering reliable, cost-effective, and scalable infrastructure services through a team of people leaders, technical experts, and key internal and external partners.

Responsibilities

• Lead, coach, and develop leaders and technical professionals, applying PBM principles to unlock capability and drive contribution
• Build and evolve a team with the right mix of experience, perspective, and skills to deliver value
• Promote a culture of ownership, accountability, and process-driven execution
• Own end-to-end performance, reliability, cost, and evolution of infrastructure services
• Define and execute service strategies and roadmaps aligned to technology, security, and business priorities
• Manage financial performance, including cost transparency, forecasting, and optimization
• Partner with internal service providers and vendors to deliver against operational and financial commitments
• Drive process-driven ITSM operations (incident, problem, change, and configuration management) with KPI-based governance
• Lead continuous improvement using data, service maturity targets, and stakeholder feedback
• Serve as escalation point for major infrastructure incidents and lead efforts to reduce operational risk

Service Ownership & Accountability

• Align infrastructure capabilities with enterprise patterns, security standards, and business needs
• Lead governance cadences including service reviews, roadmap planning, and business alignment

Stakeholder & Cross-Functional Leadership

• Build strong partnerships with Koch Technologies, Cyber, Architecture, and manufacturing/site leadership

Technologies in Scope

• Compute: Physical, virtual, and cloud-based servers; storage; backup and recovery
• Connectivity: Network infrastructure, SD-WAN, OT networking, and cloud connectivity
• Endpoints: Workstations, mobile/industrial devices, cameras, and scanners
• Audio-Visual: Collaboration technology and conference room systems

Who You Are (Basic Qualifications)

• Experience in IT infrastructure, including experience leading and developing technical teams and/or leaders
• Experience owning financial performance (budgeting, forecasting, cost optimization)
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership
• Demonstrated problem-solving skills with a people- and process-first mindset