Director, IT Business Planning Office

About the role

The Director, IT Business Planning Office is a senior technology leadership role responsible for managing IT disciplines that enable the function to be strategic, transparent, and value-driven.

Responsibilities

• Lead and continuously improve the IT strategic planning process, including annual planning, multi-year planning, quarterly planning, and roadmap integration.
• Partner with the CIO and IT senior leadership team to translate enterprise priorities into IT strategies, objectives, initiatives, and measurable outcomes.
• Maintain technology roadmaps across IT functions to align with ARUP’s clinical, operational, research, innovation, and business priorities.
• Coordinate governance forums such as IT Steering, portfolio governance, ITSM governance, quality governance, and emerging technology governance.
• Establish and maintain governance charters, decision rights, approval criteria, agenda structures, decision logs, and action tracking.
• Ensure governance forums focus on business value, risk, capacity, investment tradeoffs, and measurable outcomes rather than status reporting alone.
• Own and mature IT portfolio management practices, including intake, prioritization, capacity planning, portfolio health reporting, dependency management, and value tracking.
• Partner with business and IT leaders to shape demand before work enters the project or delivery pipeline.
• Support efforts to reduce unnecessary work-in-progress, improve delivery discipline, and increase realization of business value.
• Partner with Finance, the CIO, and IT leaders to strengthen IT financial planning, cost transparency, forecasting, and investment discipline.
• Develop financial narratives to help business and executive leaders understand technology cost drivers, investment needs, tradeoffs, and value.
• Establish methods to track benefits realization, cost avoidance, productivity gains, risk reduction, and business outcomes from technology investments.
• Define and maintain IT performance management practices, including KPIs, OKRs, scorecards, dashboards, and executive reporting.
• Support workforce planning inputs, capability planning, and talent pipeline visibility and development.
• Lead or coordinate the IT service management improvement roadmap in partnership with service owners and operational leaders.
• Mature practices related to incident, request, change, problem, knowledge, service catalog, configuration, and service performance management.
• Partner with leaders to define service ownership, service performance expectations, and continuous improvement opportunities.
• Support quality metrics, audit readiness, corrective actions, recurring issue analysis, and process improvement.
• Ensure technology delivery practices support the rigor required in a regulated healthcare and laboratory environment.
• Partner across IT and enterprise functions to strengthen process discipline, documentation, validation alignment, and continuous improvement.
• Support consistent stakeholder engagement models, communication routines, and expectation management.
• Support governance, planning, prioritization, and value tracking for emerging capabilities such as AI, automation, data, and digital innovation.
• Help incubate governance and operating models for emerging capabilities until they are ready to transition into mature ownership structures.
• Model accountability, collaboration, continuous improvement, and enterprise thinking.
• Work with the CIO to develop, implement, and maintain IT corporate policies and procedures.
• Define and defend operational and capital financial plans for area of responsibility and manage expenditures against those plans.
• Prepare resource requests with appropriate justification.
• Projects the organization’s mission, image, and business philosophy in all interactions with clients, potential clients, and others outside of the organization.

Qualifications

• Required: Bachelor's Degree or better in Computer Science or related field.
• Preferred: Master's Degree or better in Business or related field.
• Required: Ten (10) years of significant progressive leadership experience in IT strategy, business planning, portfolio management, governance, IT operations, IT financial management, service management, or related technology, including at least five (5) years in a group manager, senior manager, or director-level leadership role.
• Required: Demonstrated experience partnering with CIOs, senior technology leaders, Finance, business executives, and cross-functional stakeholders.
• Preferred: Master’s degree in business, information systems, healthcare administration, technology management, or a related field.
• Preferred: Five (5) years of clinical reference (commercial) laboratory experience.
• Preferred: Experience with Gartner, ITIL, COBIT, Scaled Agile, Lean, product operating models, or business capability planning.
• Preferred: Experience with IT financial management, technology business management, capital planning, labor capitalization, cost transparency, or benefits realization.
• Preferred: Experience with ITSM platforms, project/portfolio management platforms, executive dashboards, or enterprise planning tools.
• Preferred: Certifications such as ITIL, PMP, PgMP, SAFe, CHCIO, CGEIT, COBIT, Lean Six Sigma, or related credentials.