Director - IT Strategy & Planning

About the role

The Director of IT Strategy and Planning provides executive leadership and strategic direction for IT Planning and Operations functions within the organization.

Responsibilities

• Provides leadership and strategic direction for IT Planning functions, including IT strategic planning, value management (ROI), benchmarking, and priority management to ensure alignment with organizational goals.
• Oversees demand management and capacity planning activities to balance IT workload with available resources and business priorities, ensuring optimal resource utilization.
• Led IT HR Planning functions encompassing HR coordination, staff onboarding, training and development programs, and workforce planning to build and sustain a capable IT team.
• Establishes and maintains IT governance frameworks, standards, process improvement initiatives, and quality assurance practices to ensure compliance and operational excellence.
• Champions IT organizational change management initiatives and fosters positive IT culture to drive adoption, engagement, and successful transformation efforts.
• Develops and maintains dashboards, reporting mechanisms, and cost transparency views to communicate IT value and performance metrics to stakeholders.
• Collaborates with IT leadership to develop and execute the IT strategic plan and roadmap, contributing to long-term technology direction.
• Manages ServiceNow platform administration and optimization to enable IT service management, workflows, and operational processes.
• Provides leadership, coaching, and professional development opportunities for direct reports and team members.
• Establishes and monitors key performance indicators (KPIs) to measure the effectiveness of IT planning and operations functions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field required. Master’s degree preferred.
• Minimum of ten (10) years of progressive experience in IT management, including at least five (5) years in a leadership role overseeing IT planning, operations, or related functions.
• Healthcare industry experience strongly preferred, with demonstrated understanding of healthcare IT systems and regulatory requirements.
• Experience with IT financial management, budget development, and vendor contract negotiations required.
• Project Management Professional (PMP), ITIL certification, or equivalent professional certifications preferred.
• Strong strategic thinking and planning capabilities with the ability to translate organizational goals into actionable IT initiatives.
• Excellent leadership and team management skills with proven ability to develop high-performing teams and foster a collaborative work environment.
• Comprehensive knowledge of IT governance frameworks, best practices, and industry standards.
• Strong financial acumen with experience in IT budget management, ROI analysis, and resource allocation.
• Excellent communication and presentation skills with the ability to effectively communicate complex technical concepts to diverse audiences.
• Proven ability to build and maintain effective relationships with stakeholders at all organizational levels.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Experience with ServiceNow or similar IT service management platforms.
• Knowledge of project portfolio management methodologies and tools.
• Ability to manage multiple priorities and drive results in a fast-paced, dynamic environment.
• Change management expertise with experience leading organizational transformation initiatives.
• Strong understanding of healthcare industry trends, regulations (HIPAA), and compliance requirements preferred.