Director IT Strategy & Planning

About the role

As Director of IT Strategy & Planning, you'll be the architect behind transformative IT initiatives that drive organizational success. This is your opportunity to lead with vision—translating business priorities into strategic IT roadmaps, optimizing resources, and building a high-performing team that delivers operational excellence. You'll partner with executive leadership and business stakeholders to ensure every IT investment creates measurable value and propels the organization forward. If you're a strategic thinker who thrives at the intersection of technology and business, this role offers the platform to make a real impact. This position reports to the Vice President of IT Operations and directly supervises the IT Planning, Resourcing and ServiceNow teams.

Responsibilities

• Provide strategic leadership and direction for IT Planning functions, including IT strategic planning, value management (ROI), benchmarking, and priority management to ensure alignment with organizational goals.
• Oversee demand management and capacity planning activities to balance IT workload with available resources and business priorities, ensuring optimal resource utilization.
• Lead IT HR Planning functions encompassing HR coordination, staff onboarding, training and development programs, and workforce planning to build and sustain a capable IT team.
• Establish and maintain IT governance frameworks, standards, process improvement initiatives, and quality assurance practices to ensure compliance and operational excellence.
• Champion IT organizational change management initiatives and foster a positive IT culture to drive adoption, engagement, and successful transformation efforts.
• Develop and maintain dashboards, reporting mechanisms, and cost transparency views to communicate IT value and performance metrics to stakeholders.
• Collaborate with IT leadership to develop and execute the IT strategic plan and roadmap, contributing to long-term technology direction.
• Manage ServiceNow platform administration and optimization to enable IT service management, workflows, and operational processes.
• Provide leadership, coaching, and professional development opportunities for direct reports and team members.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT planning and operations functions.
• Perform other related duties as assigned or requested.