Director, IT and Infrastructure

Key Responsibilities

• Lead the design, implementation, and continuous improvement of on-premise, hybrid, and cloud infrastructure supporting enterprise systems and production workloads
• Ensure high availability, performance, and security of all core infrastructure services including compute, storage, networking, and cloud environments
• Oversee production operations with a focus on observability, scalability, and proactive incident management
• Enable adoption of DevOps and Agile practices across IT and infrastructure teams to accelerate release cycles and reduce deployment friction
• Partner with engineering and product teams to enable CI/CD pipelines, environment provisioning, and automated testing frameworks
• Establish infrastructure-as-code and configuration management standards (e.g., Terraform, Ansible, or equivalent) to ensure consistency and repeatability
• Serve as a bridge between IT and software engineering teams, ensuring infrastructure decisions directly support developer velocity and reliability of production systems
• Partner with Engineering leadership to align infrastructure roadmaps with product delivery timelines and technology evolution
• Advocate for operational excellence by embedding observability, performance tuning, and postmortem culture into the engineering process

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s preferred
• 10+ years of experience in IT infrastructure or operations roles, with at least 5 years in a leadership capacity
• Proven experience building and supporting CI/CD environments in hybrid or multi-cloud architectures (AWS, Azure, or GCP)
• Strong technical background in Linux/Windows systems, networking, cloud platforms, and automation frameworks
• Hands-on understanding of infrastructure-as-code, container orchestration (e.g., Kubernetes, Docker), monitoring tools (e.g., Prometheus, Grafana), and DevOps toolchains (e.g., Jenkins, GitLab, ArgoCD)
• Demonstrated success leading cross-functional technical teams in fast-paced engineering or SaaS environments
• Excellent communication, collaboration, and problem-solving skills; able to translate technical issues into business outcomes