Director, Integrated Facilities Management

About the Role

The Facilities Management Director will manage and direct activities for the delivery of workplace services, operations, and asset planning, maintenance, and repair for an expanded portfolio. This role includes accountability for overall portfolio management, engineering services, site services, energy management, and environmental health & safety. Responsibilities also encompass MSA compliance, business plan adherence, budgetary control, capital planning, and oversight of daily operational activities.

Responsibilities

• Lead coordination, delivery, and quality assurance of all C&W account services, ensuring adherence to the client’s real estate standards of performance and needs.
• Assure integration across all service delivery work streams: facilities management, commercial management, project services, brokerage services, and portfolio administration.
• Initiate audit and control systems to ensure statutory, policy, and contractual commitments are satisfied.
• Maintain a customer-focused approach in all operational activities and build effective relationships with key client contacts.
• Develop financial plans and specific cost control/reduction goals, ensuring these targets are met or exceeded.
• Provide leadership, guidance, coaching, and support to deliver best practices in selection, training, assessment, and recognition/reward.
• Support facility team leaders in driving operational and strategic goals.
• Ensure effective business communications through advice and leadership during team meetings, client briefings, and monthly reporting.
• Maintain optimum staffing structures to balance coverage, performance, and service excellence.
• Ensure the portfolio is staffed by appropriately skilled personnel, taking responsibility for hiring qualified staff and succession planning.
• Drive a proactive, continuous improvement culture throughout the organization.
• Monitor sub-contractors’ performance and manage key contract relationships.
• Ensure SLAs and KPIs are achieved and aligned with contractual agreements.
• Identify and recommend remedial actions and process changes.
• Ensure all required policies and procedures are adopted and used on site.
• Ensure all works are competently completed and comply with legislative, environmental, health, and safety requirements.
• Minimize commercial risk to the business.
• Ensure Site Managers and Premises Coordinators maintain accurate, timely, and reliable management reporting.
• Develop and implement an overall account plan to enhance the value of the client's portfolio, operating each property at peak efficiency without sacrificing quality.
• Provide superior and responsive tenant/occupant services while ensuring compliance with life safety and crisis management rules.
• Manage the client's assets in the most profitable and/or cost-effective manner consistent with the management contract and account plan.
• Maintain technical proficiency, industry knowledge, and communication skills to provide timely information on property-specific issues and industry trends.
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures.
• Promote and adhere to established policies and procedures for standard assignment deliverables, business conduct, and integrity.
• Ensure quality management of all C&W’s products and services.
• Coordinate and resolve matters/issues pertaining to human resources, legal, and risk management at the C&W level.
• Oversee budget preparation, capital planning, cash flow management, and production of monthly financial reports to ensure accuracy and completeness.
• Recruit, manage, and train facilities management staff to ensure understanding of standard operating policies and procedures.
• Develop, mentor, and coach staff to achieve organizational sustainability and career growth.
• Participate, facilitate, and negotiate service contracts with outside vendors to balance performance and cost in compliance with C&W’s values and standards.
• Ensure regulatory compliance and effective management of risk and liability for both C&W and the client.
• Seize opportunities to expand C&W’s commercial relationship through value-added services.
• Drive innovation through best practices, operational efficiency, and identification of industry trends and tools.
• Support and provide leadership to achieve C&W’s and the client’s vision, mission, and values.

Requirements

• Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required; Master’s degree in Business Administration or related field preferred.
• Minimum of 10 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience, with at least 6 years at the Facility Manager level.
• Broad commercial real estate and financial background with 12+ years of relevant experience as a portfolio/asset manager.
• Expertise in all facets of facility/property operation and management, people management, vendor management, and capital planning.
• Project/construction management experience desired.
• Experience with human resources and performance management processes.
• Experience with critical system environments preferred.
• Workplace services experience desired.
• CMMS/Work Order Management experience preferred.

Qualifications

• In-depth understanding of the client's objectives and broad knowledge of the real estate life cycle.
• Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), or Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred.
• Strong financial management discipline, including financial tracking, budgeting, and forecasting.
• Knowledge of Financial Systems (Yardi a plus).
• Proficient in understanding management agreements and contract language.
• Ability to develop and maintain a client-focused, partnering, and consultative approach.
• Proficient in anticipating client needs, strategic thinking, and solution-focused problem-solving.
• Ability to identify service delivery and portfolio management improvement opportunities and develop value-added recommendations.
• Ability to read and understand construction specifications and blueprints.
• Skilled in Building Management Systems maintenance and monitoring.
• Excellent computer and systems knowledge; strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint).

Skills

• Communication Proficiency (oral and written)
• Technical Proficiency
• Problem Solving/Analysis
• Customer Focus
• Financial Management
• Leadership
• Relationship Management
• Team Orientation
• Vendor Management
• Multi-Tasking

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to communicate with others and exchange accurate information.
• Operate a computer and other office productivity machinery.
• Move about the workplace.
• Remain in a stationary position for 50% of the time.
• Extend hands and arms in any direction.

Pay

The compensation for this position is $191,250.00 - $225,000.00.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including:

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.