Director, Instructional Design (Operations & Digital Learning)

About the role

We are seeking a forward-thinking Director of Instructional Design to modernize and elevate digital learning experiences across an enterprise Operations organization. This is not a traditional instructional design role — we are looking for an innovative digital learning leader who thinks outside the box, stays ahead of emerging learning tech, and embraces modern approaches to build high-impact, user-centered learning solutions. In this role, you will establish and lead a Learning Experience Design Center of Excellence (COE), setting best-in-class standards, templates, and frameworks for a 150+ member operations team. You will drive innovation using authoring tools, emerging AI technologies, custom code/extensions, and interactive multimedia to create scalable, measurable learning artifacts.

Employment type: 6‑Month Contract (Temporary with potential for extension based on evolving needs) · Location: Remote (US‑Based) · Division: Operations / Knowledge & Learning Effectiveness · Travel: Willingness to travel 4–6 times per year for team alignment and corporate business needs · Work authorization: Must be authorized to work in the United States.

Responsibilities

• Training Development, Templates & Artifacts (40%)
  • Establish comprehensive design principles, standards, and reusable templates for webinars, live sessions, and asynchronous digital modules.
  • Build complex, interactive training experiences utilizing advanced technical elements (JavaScript extensions, xAPI, cmi5, Blender).
  • Script, plan, and produce engaging multimedia learning assets using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, and PowerPoint.
  • Incorporate high-quality visual elements, graphics, simulations, and assessments to enhance learner engagement.
• Learning Strategy & COE Standards (30%)
  • Establish and lead the Learning Experience Design COE to ensure design consistency, quality, and scalability.
  • Collaborate with executive business leaders to tie learning initiatives directly to operational performance and customer experience metrics.
  • Experiment with and integrate AI technologies and modern digital tools to transform learning delivery and drive business value.
  • Ensure all assets are ADA compliant (closed‑captioning, screen reader compatibility, accessible design) and seamlessly integrate into the organization’s LMS and knowledge infrastructure.
• Continuous Improvement & Data Analytics (30%)
  • Utilize data‑driven models and key performance indicators (KPIs) to measure, prove, and continuously improve the business impact of training programs.
  • Implement feedback loops and user research to iterate on and refine learning solutions.
  • Establish content governance and update processes in collaboration with Subject Matter Experts (SMEs) and operational leads.

Requirements

• Experience: 5+ years of leadership/expertise in digital learning and authoring complex training programs. Experience delivering digital learning within educational technology or K‑12 spaces is a plus, but not required.
• Instructional Tech Stack: Expert‑level mastery of Articulate Storyline 360, Adobe Captivate, Articulate Review, SCORM Cloud, and LMS integration standards (xAPI, cmi5).
• Technical & Coding Skills: Ability to develop advanced interactive elements using JavaScript extensions, simulations, and multimedia tools.
• Modern Learning Approach: Deep understanding of human‑centered design, learning science, and current digital learning trends with an eagerness to leverage modern AI tools and innovative design methods over traditional compliance‑style learning.
• Data‑Driven Mindset: Strong analytical and problem‑solving skills with a track record of using data to measure training effectiveness and operational impact.

Application process

• Submission Requirements: Updated Resume & LinkedIn Profile link; Detailed submission notes highlighting why your experience aligns with this specific modern digital learning leadership role.
• Interviews: 30‑minute initial screening call; 45–60 minute panel interview.
• Onboarding: Remote start (Tuesday orientation).