Director, Operations Instructional Design

Responsibilities

• Establish and lead a Learning Experience Design Center of Excellence (COE) to define learning design standards, templates, governance, and best practices.
• Create and deliver engaging digital learning experiences, including webinars, instructor-led training, asynchronous learning modules, assessments, simulations, job aids, and multimedia content.
• Design and develop complex training solutions using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, JavaScript extensions, xAPI, cmi5, and related technologies.
• Create visual learning assets including graphics, videos, exercises, interactive activities, and assessments.
• Partner with Operations, Product, Program, and Technology stakeholders to align learning programs with operational goals and business outcomes.
• Leverage AI-enabled technologies and emerging learning methods to modernize learning experiences.
• Ensure all learning content meets accessibility standards and ADA compliance requirements when applicable.
• Maintain compatibility between learning assets, LMS platforms, and knowledge management systems.
• Establish learning measurement frameworks, performance metrics, and evaluation models to assess program effectiveness and business impact.
• Implement feedback mechanisms to gather learner insights and continuously improve learning solutions.
• Collaborate with subject matter experts and learning operations teams to manage content governance, maintenance, and updates.
• Stay current with industry trends, research, and innovations in digital learning and instructional design.

Requirements

• 5+ years of experience designing and developing digital learning programs.
• Expertise in Articulate Storyline 360, Adobe Captivate, and SCORM Cloud.
• Experience developing advanced multimedia learning solutions, simulations, and interactive learning experiences.
• Strong knowledge of learning management systems (LMS) and learning content publishing standards.
• Experience with instructional technologies, learning analytics, and performance measurement.
• Proven ability to use data to drive decision-making and continuous improvement.
• Strong verbal and written communication skills.
• Demonstrated ability to build partnerships, influence stakeholders, and drive initiatives across teams.
• Advanced proficiency with Microsoft PowerPoint, Word, and Excel.

Qualifications

• Experience supporting K-12 education, assessment delivery, or educator training programs (preferred).
• Knowledge of emerging learning technologies, instructional design trends, and digital learning best practices (preferred).
• Experience applying learning science and human-centered design principles (preferred).
• Experience leveraging AI technologies to design and enhance learning experiences (preferred).
• Familiarity with GlobalMeet or comparable virtual learning platforms (preferred).
• Experience creating and managing learning design standards, templates, and governance processes (preferred).
• Experience working in operations, customer support, product enablement, or large-scale training environments (preferred).

Skills

• Digital Learning Design
• Instructional Design
• Learning Experience Design (LXD)
• Articulate Storyline 360
• Adobe Captivate
• SCORM Cloud
• JavaScript
• xAPI
• cmi5
• LMS Administration & Integration
• Multimedia Development
• Learning Analytics
• Accessibility & ADA Compliance
• Human-Centered Design
• AI-Powered Learning Solutions
• Performance Consulting
• Content Governance
• Stakeholder Management
• Continuous Improvement
• Project Management

Pay

$52.00 - $59.00 per hour

Schedule

Monday – Friday, Remote