Director, Operations Instructional Design

Location: Reston, Virginia; Work Arrangement: Remote start; confirm ongoing work arrangement with the client; Contract Duration: 6 months initially, with potential extension.

About the role

College Board is seeking a Director of Operations Instructional Design to lead the development of modern, interactive digital learning experiences for its Operations team. This role will establish instructional design standards, create reusable learning templates, and leverage emerging technologies and AI to improve training effectiveness, operational efficiency, and customer experience. This is not a traditional classroom-based instructional design role. The ideal candidate is a hands-on digital learning expert who combines instructional design strategy with multimedia development, interactive content creation, and innovative approaches such as AI-assisted development and vibe coding.

Responsibilities

• Develop interactive digital training, simulations, webinars, and self-paced learning modules.
• Establish instructional design standards, reusable templates, and best practices.
• Build multimedia learning content using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, and PowerPoint.
• Use JavaScript extensions, xAPI, cmi5, AI tools, and other emerging technologies to enhance learning experiences.
• Create graphics, videos, assessments, exercises, and other engaging learning materials.
• Ensure content accessibility, including ADA compliance and closed captioning where required.
• Collaborate with Operations, Product, Program, and Technology teams.
• Measure training effectiveness using learner feedback, performance metrics, and continuous improvement methods.
• Maintain LMS compatibility, content governance, and training documentation.

Requirements

• 5+ years of experience designing and developing digital learning programs.
• Strong hands-on expertise with Articulate Storyline 360, Adobe Captivate, and SCORM Cloud.
• Experience creating complex interactive learning materials, simulations, and multimedia content.
• Knowledge of JavaScript extensions and instructional technology standards such as xAPI and cmi5.
• Experience with LMS platforms and digital content publishing.
• Authorization to work in the United States.

Skills

• Strong analytical, problem‑solving,