Director-Instructional Design & Development Operations

Duties And Responsibilities

• Lead planning, coordination, and execution of IDD’s operational components of special projects and university strategic initiatives.
• Serve as the primary operations liaison between IDD and university partners to identify, prioritize, and coordinate base-business course development work.
• Manage the intake, prioritization, and visibility of IDD base-business work in collaboration with IDD leadership, partners across Academic Affairs, and other university functions.
• Oversee IDD’s operational systems and business processes, including project management tools, contract workflows, budget tracking, and related documentation.
• Support IDD’s operational framework, including workflows, project types, products, role clarity, and decision-making responsibilities.
• Develop and maintain project plans, milestones, timelines, and risk mitigation strategies for complex and concurrent initiatives.
• Maintain communication and coordination among stakeholders to ensure work is clearly defined, well documented, and understood across project teams and partners.
• Build and maintain strong working relationships with IDD, stakeholders, Academic Affairs operations leaders, university project managers, vendors, and other cross-functional partners to advance work with diplomacy and influence.
• Represent the IDD operations function in collaboration with peer operations leaders in Academic Affairs and across the university.
• Identify operational challenges, recommend solutions, and drive continuous improvement across IDD systems, processes, and ways of working.

Qualifications

• Master’s degree in management, education, or a related field, with at least 8 years of project management experience, or an equivalent combination of education and relevant experience.
• Demonstrated success managing multiple projects simultaneously.
• Demonstrated leadership and project management skills that drive desired outcomes within an organization.
• Demonstrated ability to lead operational work and advance cross-functional initiatives.
• Experience managing multiple complex projects concurrently.
• Proficiency with Microsoft 365.
• Extensive experience with project management tools and systems.
• Strong attention to detail and excellent organizational skills.
• Ability to work collaboratively and manage projects involving diverse stakeholders, both locally and remotely.
• Strong relationship-building, communication, and coordination skills.
• Ability to independently manage multiple complex projects with a high degree of accuracy and efficiency.
• Commitment to producing high-quality work.
• Strong critical thinking, innovation, and problem-solving skills.
• Familiarity with program and course development processes.
• Relevant professional experience in higher education.
• Experience managing technology-enabled projects or operational systems.

Paid

The hiring salary range for this position is $85,000.00 - $95,000.00.