Director, Infusion Business Operations

About the role

Leads the coordination of strategic, financial, and operational performance of the health system’s infusion services across all sites of care. Provides end-to-end business leadership for infusion therapy, including hospital outpatient departments, freestanding infusion centers, physician-based clinics, and alternative sites of care.

Responsibilities

• Develops and executes a system-wide infusion strategy aligned with organizational growth, access, and financial goals.
• Serves as the primary coordinator for infusion financial performance, growth strategy, and regulatory compliance, partnering closely with pharmacy, nursing, finance, revenue cycle, contracting, compliance, and clinical leadership.
• Evaluates and implements new infusion service models, network expansion, and partnerships (e.g., home infusion, joint ventures).
• Oversees infusion profit/loss (P&L) performance, including revenue, margin, and expense management.
• Identifies and mitigates infusion margin leakage related to drug acquisition, waste, denials, charge capture, and reimbursement.
• Promotes collaboration with managed care and contracting teams to protect buy-and-bill economics, address white bagging and brown bagging impacts, and optimize payer policies, rates, and authorization workflows.
• Maintains compliance with 340B program requirements, Centers for Medicare & Medicaid Services (CMS) and commercial payer billing rules, and drug handling, documentation, and audit readiness standards.
• Monitors payer trends and proactively responds to policy changes affecting infusion services.
• Supports clinical leaders by removing non-clinical administrative and financial burdens.
• Ensures infusion services operate in compliance with 340B program requirements, Centers for Medicare & Medicaid Services (CMS) and commercial payer billing rules, and drug handling, documentation, and audit readiness standards.
• Partners with compliance and audit teams to reduce regulatory and financial risk.
• Establishes and monitors key performance indicators (KPIs) related to infusion volume, revenue, margin, denials, drug waste, and capacity.
• Uses data to inform site-of-care decisions, payer negotiations, and capital planning.
• Presents infusion performance and strategy updates to executive leadership and governance committees.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: Bachelor’s Degree in healthcare administration, business, pharmacy, finance or related field or equivalent combination of education/related experience: Required Master's Degree: Preferred Seven years' of progressive experience in healthcare operations, pharmacy, infusion services, or revenue cycle: Required Demonstrated experience managing high-cost drug services (infusion, specialty pharmacy, oncology, biologics): Required Five years' leadership experience: Required
• Licenses/Certifications: Board certification or professional credentials (e.g., PharmD, CPA, PMP): Preferred

Qualifications

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Skills

• Strategic thinking and execution
• Financial analysis and management
• Leadership and team management
• Collaboration and communication
• Regulatory compliance and risk management
• Data analysis and reporting
• Project management and implementation

Benefits

Comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Pay

The estimated base pay for this position is $139,004 to $208,505. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package.

Schedule

Shift Length: 8 Hours