Director, Infusion Therapy Services

Responsibilities

• Leads and oversees day-to-day infusion therapy operations across multiple campuses, including hospital-based and outpatient infusion centers.
• Ensures safe, efficient delivery of chemotherapy and non-chemotherapy infusion services in alignment with clinical best practices, nursing standards, and organizational priorities.
• Develops, implements, and monitors key performance indicators (KPIs) related to access, throughput, capacity utilization, patient experience, quality, and safety.
• Drives continuous improvement initiatives to optimize patient flow, chair utilization, scheduling models, and staffing efficiency.

Regulatory Compliance & Quality

• Partners with nursing, pharmacy, quality, and safety teams to reduce risk.
• Ensures compliance with CMS, Joint Commission, USP 797/800, state, and outcomes, and support accreditation readiness.

Financial & Budgetary Oversight

• Develops, manages, and monitors the infusion services operating budget, including labor, supplies, pharmaceuticals (in collaboration with pharmacy), and capital equipment.
• Analyzes financial performance, identifies cost containment opportunities, and implements resource optimization strategies.
• Prepares business plans and pro formas for new infusion programs, expanded services, extended hours, or new site development.

Stakeholder Collaboration & Coordination

• Serves as the primary administrative liaison for infusion therapy services across campuses.
• Collaborates closely with physician leadership, nursing leadership, pharmacy, revenue cycle, finance, IT, and supply chain to ensure aligned operational execution.
• Supports system-wide standardization efforts while accounting for site-specific needs.

Data Analytics & Performance Improvement

• Leverages operational and clinical data to monitor volumes, capacity, drug utilization, revenue performance, and patient outcomes.
• Uses data-driven insights to guide decision-making and performance improvement initiatives.

Program Development & Strategic Growth

• Leads implementation of new infusion programs, therapies, and care models in alignment with system strategy.
• Expands access to infusion services through operational redesign, extended hours, and site optimization.

Leadership & Team Development

• Provides direct and indirect leadership to infusion operations management staff.
• Promotes a culture of accountability, collaboration, safety, and continuous improvement.
• Supports recruitment, onboarding, development, and retention of high-performing teams.
• Adheres to internal controls and reporting structure.