Director, Imaging Implementations

What You'll Do

• Lead, develop, and scale a high-performing team of project managers, technical engineers, and implementation consultants supporting Fluency for Imaging and Fluency Direct deployments
• Oversee end-to-end implementation delivery of Fluency for Imaging across the United States, Canada, and Europe, ensuring adherence to scope, budget, and timelines
• Oversee implementation of Fluency Direct across the United States and Canada with the same rigor and accountability
• Drive standardization of implementation methodologies, tools, and best practices specific to radiology reporting, dictation workflows, and clinical documentation optimization
• Lead change management and adoption efforts among radiologists, ensuring effective training and long-term utilization of speech recognition and AI capabilities
• Partner with Sales and Solutions teams during pre-sales to support solution design, technical validation, and accurate scoping
• Collaborate with Product and Engineering to incorporate client feedback, regulatory requirements, and workflow enhancements into the product roadmap
• Establish and maintain implementation best practices, methodologies, and delivery frameworks
• Identify and proactively mitigate risks related to system implementation, including user adoption, voice recognition accuracy, and system performance
• Serve as executive sponsor for key customer implementations and manage escalations to successful resolution
• Track, analyze, and report on key performance indicators, including customer satisfaction, team utilization, and project throughput
• Ensure compliance with healthcare regulations, contractual obligations, data privacy standards, and organizational policies
• Drive client satisfaction through strong governance, proactive communication, and disciplined execution

Requirements

• 10+ years of experience in healthcare IT, with a focus on radiology, clinical documentation, or speech recognition solutions
• 5+ years of leadership experience managing high-performing, high-volume implementation or professional services teams
• Strong understanding of radiology workflows, including dictation, reporting, and results distribution
• Experience with speech recognition technologies (front-end/back-end) and/or AI-driven clinical documentation solutions
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid)
• PMP, ITIL, or similar project management certification is considered a plus