Director II Carelon Account Management - CEO Maryland Market

About the role

The Director II Carelon Account Management - CEO for the Maryland Market is responsible for directing account management activities for a complex, high-profile state Behavioral Health Administrative Services Organization (ASO) contract. This role provides executive leadership and strategic direction for a complex state Medicaid behavioral health account, ensuring financial performance, operational excellence, contractual compliance, and achievement of profitability standards.

Responsibilities

• Provides executive leadership and strategic direction for a complex state Medicaid behavioral health account, ensuring financial performance, operational excellence, contractual compliance, and achievement of profitability standards.
• Serves as the executive face of the client relationship by partnering with state leadership, clinical stakeholders, and internal matrix partners to deliver on contractual commitments, exceed service level agreements (SLAs), and achieve customer satisfaction goals.
• Collaborates with matrix leaders across clinical, operations, network, quality, finance, grievances & appeals, marketing, and product teams to drive accountability, execute strategic initiatives, identify contract expansion opportunities, and develop innovative behavioral health solutions that address evolving client and regulatory needs.
• Leads, hires, trains, coaches, counsels, develops, motivates, and evaluates direct reports while influencing a highly matrixed leadership team to foster a culture of accountability, collaboration, operational excellence, continuous improvement, and successful execution of strategic and client objectives.

Requirements

• Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experience

• Extensive experience leading complex Medicaid behavioral health programs, Behavioral Health ASO contracts, managed care organizations, or public sector healthcare programs with executive client ownership preferred.
• Demonstrated success managing executive-level relationships with state Medicaid agencies, behavioral health authorities, public sector clients, or government stakeholders while serving as the primary client executive preferred.
• Proven experience leading highly matrixed organizations by influencing cross-functional leaders across clinical, operations, network management, quality, finance, and shared services without direct reporting authority preferred.
• Strong financial acumen with experience owning or influencing P&L performance, forecasting, budget management, contract financial performance, and delivering against operational KPIs, SLAs, and performance guarantees preferred.
• Demonstrated ability to identify, develop, and successfully execute contract expansion, regulatory-driven solutions, and strategic growth opportunities that increase client value and revenue while maintaining strong customer satisfaction preferred.
• Exceptional executive presence, communication, organizational, and change leadership skills with the ability to build trusted relationships, lead through ambiguity, drive accountability, and represent the organization with state agencies, provider organizations, and community stakeholders preferred.

Benefits

Elevance Health offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and a 401(k) match. The company also provides a range of market-competitive total rewards, including medical, dental, vision, short and long term disability benefits, life insurance, wellness programs, and financial education resources. Associates are required to work at an Elevance Health location at least once per week, and potentially several times per week, depending on the role.

Pay

The salary range for this specific position is $165,144 to $247,716. Candidates working in person or virtually in the Maryland location will be considered for employment. For more details, please refer to the job posting.

Schedule

The Director II Carelon Account Management - CEO for the Maryland Market is expected to work in-person at least once per week, and potentially several times per week, depending on the role. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Equal Opportunity Employer

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.