Director, Human Resources Business Partner

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. We serve 750,000 customers across 45 counties in Pennsylvania and 1 county in Maryland, striving to reflect the communities we serve by attracting and retaining top talent while maintaining a diverse workforce that embraces our culture of safety, service, and integrity.

About the Role

The Human Resources Director is responsible for managing the Human Resources Operations group to ensure strategic, timely, and proactive management of the Human Resource function at all Utilities’ locations. This role oversees labor and employee relations, human resource operations, policy development, staffing, workers’ compensation, and special projects. The Director holds a seat on both the UGI Utilities Leadership Team and the HR Leadership Team, partnering in the implementation of enterprise HR strategic processes (e.g., performance management, talent review, succession planning) within the business unit.

Responsibilities

• Direct UGI Utilities’ employee and labor relations function, serving as chief spokesperson for union contract negotiations and contract interpretation, chairing the final step of the grievance procedure, and working with counsel on arbitration.
• Partner with executive staff and area management on employee relations matters, including performance management, compensation, policy administration, employment law compliance, disciplinary action, and conflict resolution. Coordinate responses to UC appeals and formal complaints (e.g., PHRC).
• Serve as a full partner in driving enterprise HR strategic processes within UGI Utilities, including performance management, talent review, and succession planning. Represent Utilities on the HR Leadership Team and HR on the Utilities Leadership Team to ensure alignment between enterprise HR strategy and business unit execution.
• Assist with hiring activity as needed, including diversity recruitment and staffing initiatives. Oversee field staff recruiting activity and efforts, and facilitate applicable training.
• Monitor and review workers’ compensation claims to ensure accurate, timely, and compliant reporting. Coordinate with third-party administrators on eligible claims, manage budget and reserves for claims expenses, and work with outside legal counsel as necessary.
• Manage and coordinate with VP-HR and area management on high-impact or sensitive employment/termination issues. Interface with in-house and outside counsel, and manage the Relocation Policy.

Requirements

• Bachelor’s Degree in Human Resources or Business Administration with an emphasis on Human Resources or a related field.
• 10+ years of progressive, work-related experience.
• SPHR or SHRM-SCP certification is beneficial but not required.

Skills

• In-depth knowledge of human resources, employee and labor relations policies, practices, and procedures; compensation policy, wage and hour laws, FLSA, FMLA, ADA, ADEA, EEO/AAP policy and procedure; relocation policy; familiarity with NLRA/NLRB; recruiting, interviewing, and staffing guidelines.
• Strong writing skills to effectively communicate in written form, including drafting grievance responses, documenting disciplinary action, and assisting with written performance improvement plans.
• Working knowledge of enterprise HR strategic processes (performance management, talent review, succession planning) and ability to represent Utilities'/HR leadership interests across both functions.
• Relationship management and influence skills, with the ability to operate credibly across two leadership forums (HR and Utilities) and translate enterprise HR strategy into business unit execution.

Benefits

• Competitive total compensation plan.
• Comprehensive benefits package.
• Collaborative work environment with upward mobility opportunities.
• True work-life balance.