Director Human Resources

About the Role

The Director of Human Resources directs and ensures the efficient administration and management of the Human Resources function, including recruiting, training, wage/benefit administration, compliance with statutory requirements, and employee relations activities. This role provides guidance and support to all departments to achieve customer service and business objectives.

Responsibilities

• Leadership
  • Direct and instruct management staff in effective recruiting and interviewing techniques to ensure hiring and retention of qualified employees.
  • Develop, implement, and administer HR policies and programs to maintain a positive and productive employment environment.
  • Ensure compliance with all State and Federal laws, regulations, and court rulings related to Human Resources.
  • Supervise the EEOC program and control the administration of wages and benefits for accurate and equitable application.
  • Review and approve all personnel changes, including HR forms such as Personnel Authorizations and Employment Requisitions.
• Building Relationships
  • Maintain open communication channels for all levels of staff, from line employees to the General Manager.
  • Plan and execute monthly rallies, annual awards/recognition, annual picnics, and other employee events.
  • Foster positive relationships between employees, supervisors, department heads, and the General Manager.
• Generating Talent
  • Hire the best talent from both inside and outside the hotel, focusing on diversity, skills, and competencies.
  • Maintain succession planning and support hotel interviewing tools for talent-based hiring decisions.
  • Develop and maintain departmental orientation and training certification programs for new hires.
  • Manage progressive discipline procedures and ensure fair and consistent application of hotel policies.
  • Monitor employee performance appraisals to ensure timely and appropriate reviews.
  • Actively solicit feedback, address employee concerns, and improve employee retention.
  • Maintain an ongoing employee recognition program and celebrate team successes.
• Organizational Leadership
  • Enliven the hotel culture by attending departmental stand-up meetings and communicating information in the absence of the General Manager.
• Supportive Functions
  • Supervise, coordinate, and motivate department staff.
  • Monitor safety programs and Workers’ Compensation benefits.
  • Maintain all hotel personnel records and HR files with confidentiality.
  • Ensure prompt submission of corporate, divisional, and governmental reports.
  • Compose, type, and distribute HR correspondence, such as policy revisions.
  • Answer telephone inquiries and perform other duties as assigned by the General Manager, including tracking guest service scores and maintaining employee bulletin boards.

Requirements

• High school diploma required; college degree preferred.
• Minimum of 4 years of HR management experience.
• Full-service hotel experience preferred.
• Proven managerial skills, including decision-making, meeting deadlines, contract negotiations, and project coordination.

Skills

• Ability to deal effectively with employees and representatives, demonstrating patience, tact, and diplomacy.
• Thorough knowledge of HR practices, procedures, and State/Federal laws and regulations.
• Strong analytical, organizational, and leadership skills.