Jobs · Management · Maryland

Director, Housekeeping

Great Wolf Lodge · Perryville, MD · 2 days ago
On-siteManagement$100k/yrFull-time
We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Pay info: "$100000 - $100000". That's a specific amount, though it's same number repeated; still it's a specific figure. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: "Pay: $100000 - $100000" and later "Estimated Salary Range: $100000 - $100000 annual base salary". So we have Pay content. Benefits: listed: Medical, Dental, Vision insurance, Health savings account, Telehealth resources, Life insurance, 401K with employer match, Paid vacation time off, Paid parental leave. Also other perks: discounted vacations, employee referral incentives, Great Wolf University, flexible scheduling, holistic wellness program, technology, Employee Assistance Program, Employee Relief Fund, diversity and inclusion programs. Those are benefits/perks. So we can include Benefits section. Schedule: Not explicitly stated. There's mention of flexible scheduling but not a schedule description. The instruction: never create Schedule unless posting actually states them. It mentions flexible scheduling as a perk, but not a schedule (e.g., full-time, part-time, shift). Might be considered not specific enough. Safer to omit Schedule. About the role: we have a paragraph: "At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function." Also "Join our Pack: Grow your career..." etc. That's more about benefits/perks. But we can put an About the role section with that description. Responsibilities: list of duties under "Essential Duties & Responsibilities". That's a long list; we need to put each as
  • under
      . Requirements & Qualifications: There's "Required Qualifications & Skills" and "Desired Qualifications & Traits". Also "Physical Requirements". We can combine into Requirements section maybe separate Qualifications and Skills? The instruction: use headings for Requirements, Qualifications, Skills. We need to decide what to put where. We have Required Qualifications & Skills (list). Desired Qualifications & Traits (list). Physical Requirements (list). Could split: Requirements (maybe required qualifications), Qualifications (desired?), Skills (maybe from required?). But to avoid thin sections, we can combine into a single "Requirements" section that includes required qualifications, desired qualifications, and physical requirements. However instruction says prefer a few substantive sections over many thin ones. So we could have: About the role, Responsibilities, Requirements (covering qualifications, skills, physical), Benefits, Pay. That's 5 sections. We must not repeat job title as heading. No Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can condense into lists but must keep all points. We must not omit any duty, qualification, benefit, etc. Let's extract: About the role paragraph: "At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function." Also there is "Join our Pack: Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levelsGreat Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentivesLearn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership trainingPrioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief FundCelebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized." These are benefits/perks; we will put them in Benefits section. Responsibilities list (Essential Duties & Responsibilities): - Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments - Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department - Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation - Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities - Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions - Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner - Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations - Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management - Participates in the Manager-On-Duty (MOD) program and executes duties - Recruiting, hiring, training, and evaluating team member performance against standards - Plan and implement staff training and development programs within the department - Monitors quality assurance program for lodge - Review accuracy of nightly housekeeping reports and investigates discrepancies - Serve on resort Executive Committee to represent the interests of the housekeeping function - Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required - Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs - Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment - Conducts inventory of housekeeping supplies for submission to the proper point of contact - Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations - Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items That's a lot; we need to keep each as
    • . Now Required Qualifications & Skills: - High School diploma or GED - Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel) - Minimum of 3 years experience supervising/managing large housekeeping department - Minimum of 5 years hotel or resort experience Desired Qualifications & Traits: - College Degree - Demonstrated ability to effectively resolve conflict - Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort - Projects a positive public relations image to team members and guests - Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges - Excellent management skills including conflict resolution, coaching, development and teamwork Physical Requirements: - Sit or stand for extended periods of time - Lift up to 15 lbs Benefits (including perks): List from "Benefits:" line: Medical, Dental, and Vision insurance; Health savings account; Telehealth resources; Life insurance; 401K with employer match; Paid vacation time off; Paid parental leave. Also from earlier perks: discounted vacations; employee referral incentives; access to Great Wolf University for on-the-job training, functional, and leadership training; flexible scheduling; access to a holistic wellness program and technology; support through Employee Assistance Program and Employee Relief Fund; diversity and inclusion programs. We should include all. Pay: "$100000 - $100000 annual base salary". Also note other rewards: annual bonuses, Paid Time Off policy, other perks. But we already have PTO in benefits; we could mention annual bonuses as part of Pay? The instruction: include Pay section only if posting actually states them. It does state Pay and Salary range. We can include the range and note that other rewards may include annual bonuses, etc. But we must not invent; we can include that sentence as part of Pay section. We must not repeat job title as heading. We must not include boilerplate like EEO etc. Remove that. Now produce HTML fragment. Structure:

      About the role

      At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

      Responsibilities

      • ...
      • ...

      Requirements

      Maybe we split into Required Qualifications, Desired Qualifications, Physical Requirements as sublists? But we need to use

      • for any list of duties/requirements/benefits. So we can have multiple lists under Requirements heading. We could do:

        Requirements

        Required Qualifications & Skills

          ...

        Desired Qualifications & Traits

          ...

        Physical Requirements

          ...
        But the instruction only mentions using

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like

        . It says use

        for section headings (list). It doesn't say we cannot use other headings; but to be safe, we could keep only

        headings and put the content as paragraphs or lists. However we need to differentiate required vs desired vs physical. Could combine into one list but that would lose distinction. But we could keep as separate
          under same

          with preceding

          describing each. That's acceptable. Thus:

          Requirements

          Required Qualifications & Skills:

          • High School diploma or GED
          • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
          • Minimum of 3 years experience supervising/managing large housekeeping department
          • Minimum of 5 years hotel or resort experience

          Desired Qualifications & Traits:

          • College Degree
          • Demonstrated ability to effectively resolve conflict
          • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
          • Projects a positive public relations image to team members and guests
          • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
          • Excellent management skills including conflict resolution, coaching, development and teamwork

          Physical Requirements:

          • Sit or stand for extended periods of time
          • Lift up to 15 lbs
          That uses

          for prose and inside; that's okay. Now Benefits:

          Benefits

          • Medical, Dental, and Vision insurance
          • Health savings account
          • Telehealth resources
          • Life insurance
          • 401K with employer match
          • Paid vacation time off

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