Director, Housekeeping

About the role

Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Essential Duties & Responsibilities

• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Recruiting, hiring, training, and evaluating team member performance against standards
• Plan and implement staff training and development programs within the department
• Monitors quality assurance program for lodge
• Review accuracy of nightly housekeeping reports and investigates discrepancies
• Serve on resort Executive Committee to represent the interests of the housekeeping function
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
• Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills

• High School diploma or GED
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 3 years experience supervising/managing large housekeeping department
• Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

• College Degree
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 15 lbs

Pay

$90,000 – $105,000 annual base salary. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Cross-training, scholarship fund, and talent development programs at all levels
• Exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling
• Access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Programs that make everyone feel welcome and recognized