Director, Housekeeping ($100K-$120K) - InterContinental San Francisco

About the role

As Director of Housekeeping at InterContinental San Francisco, you will lead all aspects of housekeeping operations, ensuring exceptional cleanliness, operational excellence, and memorable guest experiences. You will inspire and develop a high-performing team while maintaining the highest standards of quality, safety, and service throughout the hotel.

Responsibilities

• Lead daily housekeeping operations by planning, assigning, and coordinating work to ensure optimal staffing levels, productivity, and service excellence.
• Recruit, train, coach, and develop team members while fostering a culture of accountability, engagement, collaboration, and continuous improvement.
• Set clear performance expectations, provide regular feedback, recognize achievements, and support career growth and development.
• Ensure all team members comply with federal, state, and local regulations, as well as company policies, procedures, and safety standards.
• Maintain exceptional housekeeping and laundry standards that consistently exceed guest expectations and support the hotel's quality and brand objectives.
• Conduct routine inspections of guest rooms, public areas, back-of-house spaces, equipment, and linen inventories to ensure cleanliness, presentation, functionality, and proper maintenance.
• Deliver personalized service by anticipating and fulfilling the needs of VIPs, returning guests, and IHG One Rewards members.
• Resolve guest concerns promptly, professionally, and with genuine care to ensure complete guest satisfaction.
• Manage inventories of housekeeping supplies, linens, and equipment to maintain appropriate stock levels while controlling costs, minimizing waste, and supporting sustainability initiatives.
• Oversee lost-and-found procedures to ensure items are accurately documented, securely stored, and returned to their owners whenever possible.
• Develop and manage the department's annual operating budget, focusing on labor management, productivity, cost per occupied room, and overall financial performance.
• Monitor departmental expenses, labor productivity, and inventory controls to maximize operational efficiency and achieve budget targets.
• Serve as Manager on Duty when required and perform other duties as assigned.

Requirements

• Minimum of five years of progressive housekeeping leadership experience, ideally within a hotel of similar size, scale, and operational complexity.
• Experience leading teams in a unionized environment, including a strong understanding of collective bargaining agreements, respectful labor relations, and collaborative partnership with union representatives.
• Highly organized with exceptional attention to detail and the ability to thrive in a fast-paced hospitality environment where priorities shift frequently.
• Excellent written and verbal communication skills, with professional fluency in English. Additional language skills in Mandarin, Cantonese, or Spanish are a strong asset.
• Ability to frequently stand, walk, and move throughout guest rooms and operational areas.
• Ability to lift, carry, push, or pull items weighing up to 50 pounds.
• Ability to operate housekeeping equipment and safely handle cleaning tools and supplies.
• Proficiency with computers, property management systems, housekeeping applications, and standard office equipment.
• Strong financial acumen, including budgeting, labor management, inventory control, profit and loss concepts, percentages, and variance analysis.
• Excellent problem-solving, organizational, coaching, motivational, and decision-making abilities.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Benefits

• Free medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in the Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases based on years of service.
• Wellness and Sick Time accrued each pay period based on hours worked.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.

Pay

Competitive salary ranging from $100,000 to $120,000, based on experience and qualifications. This position is also eligible for annual bonus incentives.