Director, Housekeeping

Essential Duties & Responsibilities

• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms
• Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Maintain guest satisfaction by monitoring, managing, and responding to guest comments and proactively addressing guest comments with operational resolutions
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensuring customer requests are handled in a timely and professional manner
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Manage room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
• Participate in the Manager-On-Duty (MOD) program and execute duties
• Recruiting, hiring, training, and evaluating team member performance against standards
• Plan and implement staff training and development programs within the department
• Monitor quality assurance program for lodge
• Review accuracy of nightly housekeeping reports and investigate discrepancies
• Serve on resort Executive Committee to represent the interests of the housekeeping function
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attend safety training programs and in-service education as required
• Develop, implement, and monitor programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment
• Conduct inventory of housekeeping supplies for submission to the proper point of contact
• Ensure housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversee the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills

• High School diploma or GED
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 3 years experience supervising/managing large housekeeping department
• Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

• College Degree
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 15 lbs