Director, Hotel Operations

About the role

Lead in one of North America's most spectacular destinations. Nestled at the doorstep of and within Glacier National Park, Pursuit's Glacier Park Collection offers more than a career opportunity, it offers the chance to shape unforgettable guest experiences in a place defined by breathtaking landscapes, iconic hospitality, and a deep connection to the outdoors.

Responsibilities

• Partner with the VP, Director of Health, Safety & Environment (HSE), the Director of Maintenance & Engineering, the Director of Food and Beverage, the Director of Retail, the People team and shared services leadership on developing and executing strategies, business plans, and goals for the Glacier Park Collection.
• Lead the operations managers across lodging operations to achieve key performance indicators, including financial goals, guest satisfaction, employee engagement, and community involvement.
• Promote and lead a safety-first culture in all areas of operations.
• Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
• Collaborate with the People Team to meet staffing objectives, improve employee retention, and cultivate internal talent.
• Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
• Oversee and guide efforts to enhance and transform the guest experience.
• Develop and execute a strategy for addressing recurring guest concerns and work cross-functionally to improve the overall guest experience.

Requirements

Must hold a valid Driver’s License

Must be legally eligible to travel internationally without restriction

Qualifications

• 10+ Years in Hospitality, Lodging, and Travel
• Extensive experience in the hospitality industry with a track record of success in managing and improving lodging operations.
• Proven Leadership: Demonstrated leadership experience in world-class, market-leading hotels, with a focus on building and leading high-performing teams.
• Operational Excellence: Experience with best-in-class operating systems, training programs, and the management of large, complex hotel properties.
• Financial Acumen: Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
• Guest Satisfaction: Proficiency with guest satisfaction platforms (e.g., Revinate, TripAdvisor) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally.
• Experience in Remote or Challenging Environments: Understanding the unique challenges of operating in remote or seasonally dependent locations, particularly in Glacier Park or similar regions.
• Community Engagement: Proven ability to engage with local communities and build strong, positive relationships that benefit both the business and the surrounding area.
• Sustainability Practices: Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of Glacier Park.
• Crisis Management: Experience in handling crisis situations, including natural disasters, public relations issues, and operational emergencies, with a calm and effective approach.
• Regulatory Knowledge: Understanding of relevant local, state, and federal regulations, particularly those affecting the hospitality industry in Glacier Park, such as land use, environmental protections, and labor laws.

Skills

• Strategic Thinker: Ability to see the big picture and make decisions that align with both short-term goals and long-term strategic objectives.
• Passion for Glacier National Park: Deep commitment to Glacier National Park and its communities, with a genuine interest in contributing to their growth and sustainability.
• Effective Communicator: Strong communication skills, capable of articulating ideas clearly and listening to others' perspectives.
• Pragmatic Problem-Solver: Able to dive into details when necessary, with a focus on practical solutions that improve operations and address challenges.
• Team-Oriented: Collaborative leader who values input from team members and fosters a culture of mutual respect and support.
• Resilient: Maintains a positive attitude and composure in the face of challenges, setting an example for others to follow.
• Customer-Centric: Strong focus on enhancing the guest experience, understanding that satisfied customers are key to success.
• Financially Savvy: Solid understanding of financial metrics and the ability to manage budgets effectively.
• Adaptable: Comfortable with change and able to adjust strategies and tactics as necessary to meet evolving business needs.
• Servant Leadership: Demonstrates humility, authenticity, and a hands-on approach; able to attract, develop, and inspire top talent while fostering diversity and inclusion.
• Strategic & Operational Acumen: Skilled in driving business performance through operational efficiencies, setting clear goals, and aligning teams to achieve organizational objectives.
• Analytical & Problem-Solving Expertise: Brings strong business acumen, critical thinking, and creativity to navigate complex challenges and deliver innovative solutions.
• Collaborative & Transparent: Builds trust through open communication, intellectual honesty, and partnership; thrives in fast-paced environments and under pressure.
• Hospitality Passion & Cultural Connection: Deep appreciation for authentic guest experiences, outdoor orientation, and creating a positive, high-performing team culture.

Benefits

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be 100% committed to the pursuit of excellence and the pursuit of the extraordinary.

Pay

Competitive compensation package including base salary, bonus potential, and comprehensive benefits.

Schedule

Flexible schedule to accommodate the unique demands of the Glacier Park Collection.