Jobs · Customer Service · California

Director, Healthcare Market (HD)

Genentech · Los Angeles, CA · 3 mo ago
Customer Service$210k–$390k/yrFull-time

About the role

The Position Director, Field Leadership & Strategic Accounts, California South is a field-based role covering Southern California and Hawaii. This role is open to candidates who live in Southern California for consideration. Once hired, the position title will be 'Healthcare Director' in harmony with internal roles of the same nature.

Responsibilities

  • Deliver healthcare solutions to customers and their partners
  • Work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders
  • Lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives
  • Manage an ecosystem Commercial team responsible for diverse product portfolios and align with ecosystem and therapeutic area priorities
  • Build, maintain, and leverage networks and relationships in the healthcare ecosystem and co-create solutions with customers
  • Contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas to assist Squads in identifying partnerships and, under direction by the Squads, executing partnerships which enhance customer experience, improve patient outcomes, and deliver on business opportunities for Genentech
  • Develop and execute customer account planning for target accounts to deliver maximum impact opportunities
  • Lead the development and execution of customer account planning for target accounts to deliver maximum impact opportunities
  • Build, lead, and motivate a diverse team of people with deep functional and therapeutic area expertise
  • Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work
  • Engage effectively and compliantly across the ecosystem with the ecosystem leadership team

Requirements

  • Hold a required Bachelor’s Degree
  • Minimum of 8 years work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
  • Proven track record in coaching, training, and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets, and other responsibilities
  • Excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives

Preferred Qualifications

  • Hold an advanced degree
  • Deep Payer Experience, ideally including local, regional and national understanding of payers in the Ecosystem
  • Previous Account Management Experience, ideally including local, regional and national understanding of health systems in the Ecosystem
  • Demonstrated in-depth knowledge of strategy development, including contracting strategy, administration, and pull through
  • Strong executive presence and ability to engage with C-Suite executives
  • Strong Account Negotiation skills

Benefits

Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Genentech Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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