Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Responsibilities

• Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.
• Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.
• Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory, agency, and technology requirements.
• Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.
• Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.
• Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.
• Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.
• Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.
• Provides executive oversight for infrastructure security, vulnerability remediation, identity governance, endpoint security, encryption, compliance, disaster recovery, business continuity, audits, and risk reduction initiatives.
• Directs managers, supervisors, technical leads, project managers, staff, and contractors supporting Core Services operations, including workforce planning, hiring, succession planning, performance management, professional development, mentoring, disciplinary recommendations, and organizational effectiveness.
• Develops and manages divisional budgets, forecasts resource needs, and ensures compliance with HHSC financial controls, procurement standards, and stewardship expectations.
• Directs contract management, vendor performance reviews, RFP development, solicitation evaluation, service provider governance, technology procurement, and reporting on service levels, metrics, staffing, and funding requirements.

Requirements

• Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
• At least 10 years of experience leading IT teams in lieu of education would be acceptable.

Knowledge, Skills and Abilities

• Knowledge of enterprise IT infrastructure operations, including Microsoft 365, Entra ID, Active Directory, authentication and access control, endpoint management, Windows Server and workstation platforms, configuration management, software deployment, endpoint security, encryption, storage, VDI, monitoring, disaster recovery, automation, and platform engineering.
• Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
• Knowledge of cybersecurity requirements, vulnerability remediation practices, identity governance, endpoint security, and infrastructure compliance standards.
• Knowledge of State of Texas procurement practices and DIR contracts.
• Skill in communicating complex technical, security, and operational matters to executive, technical, and business audiences.
• Mentoring and leadership skills.
• Demonstrated skill in representing the HHS IT organization with internal and external entities.
• Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
• Ability to direct and organize information technology activities.
• Ability to develop and execute multi-year technology roadmaps and infrastructure modernization programs.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.

Pay

$7,716.66 – $11,010.24 per month