Director of Healthcare IT

Job Summary

Key Responsibilities

• Serve as the primary IT resource for ALIYA Healthcare's corporate office and skilled nursing facilities.
• Manage the relationship with the organization's outsourced IT vendor, ensuring timely issue resolution and project completion.
• Cook up the setup, deployment, and maintenance of laptops, desktops, mobile devices, printers, and other technology equipment.
• Configure technology for new hires, including computers, phones, user accounts, email access, and system permissions.
• Troubleshoot hardware, software, network, and connectivity issues while escalating complex issues as appropriate.
• Manage user access, system security, passwords, and account provisioning across multiple platforms.
• Evaluate, recommend, and implement new technology solutions to improve operational efficiency.
• Oversee IT asset inventory, equipment lifecycle, and technology purchasing.
• Develop and maintain IT policies, procedures, and documentation.
• Support technology implementations, upgrades, and system integrations across the organization.

Analytics & Reporting

• Develop and maintain organizational dashboards and operational reports.
• Analyze clinical, operational, financial, and workforce data to support leadership decision-making.
• Create automated reporting solutions that improve visibility into organizational performance.
• Establish and monitor key performance indicators (KPIs) across departments.
• Collaborate with executive leadership to identify reporting needs and business intelligence opportunities.
• Ensure data accuracy, integrity, and consistency across reporting platforms.

Leadership & Collaboration

• Partner with Operations, Clinical, Finance, HR, and Revenue Cycle teams on technology and reporting initiatives.
• Serve as the liaison between ALIYA Healthcare, software vendors, and third-party technology partners.
• Provide technology training and support to corporate and facility staff.
• Stay current on healthcare technology trends, cybersecurity best practices, and regulatory requirements.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Healthcare Administration, or a related field preferred.
• 5+ years of progressive IT experience, preferably in healthcare or a multi-site organization.
• Experience managing third-party IT vendors and technology projects.
• Strong knowledge of Microsoft 365, Windows environments, Active Directory/Azure AD, networking, and endpoint management.
• Experience configuring laptops, mobile devices, user accounts, and business applications.
• Experience with reporting tools, dashboards, and data analytics.
• Skilled nursing, long-term care, or healthcare experience strongly preferred.
• Excellent troubleshooting, communication, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• 401(k) Retirement Savings Plan
• On-Demand Pay Option
• Paid Time Off (PTO)
• Tuition Reimbursement Program