Director, Head of Third-Party Claims
About the role
The Head of Third-Party Claims provides strategic leadership and oversight for all third-party liability and financial lines claims programs. This role is responsible for claim outcomes, stakeholder engagement, claims governance, market relationships, and talent development across a broad range of liability exposures.
Responsibilities
Establish strategic priorities and objectives for third-party claims programs across casualty, workers’ compensation, and financial lines exposures.
Provide executive oversight of complex, high-severity, sensitive, or reputationally significant claims.
Ensure appropriate claim resolution strategies are developed and executed in alignment with business objectives.
Serve as the primary escalation point for significant liability and financial lines matters.
Evaluate complex coverage issues involving multiple policies, carriers, layers, jurisdictions, and insured entities, developing coordinated claim and coverage strategies in partnership with carriers, brokers, legal stakeholders, and portfolio company leadership.
Collaborate with insurer claim professionals, defense counsel, portfolio company legal teams, brokers, and other stakeholders to address coverage disputes, allocation issues, reservation of rights matters, and policy interpretation challenges.
Anticipate emerging risks, litigation trends, regulatory developments, and coverage issues that may impact portfolio companies or insurance programs.
Drive consistency in claim handling philosophy, stakeholder engagement, and escalation practices across the third-party claims function.
Develop trusted advisor relationships with portfolio company leadership, risk management, and legal stakeholders, providing strategic guidance regarding claims, coverage, litigation trends, and risk mitigation opportunities.
Support portfolio companies during significant claim events, complex litigation, and high-impact incidents.
Represent the Claims function during executive reviews, stewardship meetings, underwriting discussions, and strategic planning sessions.
Drive accountability across carriers, brokers, TPAs, and vendors.
Lead and develop talent.
Support enterprise value and cross-functional alignment.
Requirements
Bachelor’s degree from an accredited institution.
15+ years of claims experience involving casualty, liability, workers’ compensation, financial lines, or related insurance disciplines.
Demonstrated leadership experience managing claims teams or claims functions.
Strong understanding of liability and financial lines claim management, insurance policy structures, coverage analysis, allocation methodologies, litigation management, and claim recovery strategies.
Experience navigating complex coverage issues involving multiple policies, carriers, insured entities, and stakeholder groups.
Experience engaging with carriers, brokers, TPAs, legal counsel, and senior business stakeholders.
Strong communication, leadership, and stakeholder management skills.
Experience leading through change, driving accountability, and developing high-performing teams.
Familiarity with RMIS platforms, including Origami Risk.
Preferred: Juris Doctor (JD), CPCU, AIC, ARM, or other advanced degree or professional designation.
Experience supporting complex insurance programs involving multiple entities, jurisdictions, and lines of coverage.
Experience managing claims involving layered insurance programs, captive structures, shared insurance programs, and complex multi-policy coverage matters.
Experience with captive programs, shared insurance structures, or large deductible programs.
Exposure to multinational insurance programs and cross-border claims management.
Experience influencing underwriting strategy, renewal discussions, or insurance program design.
Experience supporting commercial real estate, hospitality, multifamily, industrial, or related asset classes.
Qualifications
Experience with RMIS platforms, including Origami Risk.
Preferred: Juris Doctor (JD), CPCU, AIC, ARM, or other advanced degree or professional designation.
Experience supporting complex insurance programs involving multiple entities, jurisdictions, and lines of coverage.
Experience managing claims involving layered insurance programs, captive structures, shared insurance programs, and complex multi-policy coverage matters.
Experience with captive programs, shared insurance structures, or large deductible programs.
Exposure to multinational insurance programs and cross-border claims management.
Experience influencing underwriting strategy, renewal discussions, or insurance program design.
Experience supporting commercial real estate, hospitality, multifamily, industrial, or related asset classes.
Skills
Strategic Leadership
Claims Management
Complex Coverage Analysis
Stakeholder Engagement
Change Management
Talent Development
Market Relationships
Legal and Regulatory Compliance
Communication and Collaboration
Benefits
Competitive salary
Discretionary bonus and incentive compensation
Health insurance coverage
Roth 401(k) plan
Flexible work schedule
Summer Fridays
Work-From-Anywhere Month
In-house and external learning & development opportunities
Generous health insurance and wellness benefits
Pay
$170,000.00 To $200,000.00 Annually.
Schedule
Based in Revantage's office in Dallas, TX.