Director of Claims

Duties & Responsibilities

• Oversee and manage the property and casualty (GL, auto, work comp) claims processes, ensuring timely and effective resolution of claims.
• Lead and mentor a team of claims professionals, providing guidance and support to ensure high performance and professional growth.
• Build and implement best-in-class claims management processes to enhance efficiency and reduce costs.
• Utilize strong negotiation skills to manage and resolve claims disputes effectively.
• Build and maintain relationships with internal and external stakeholders, including senior management, insurance carriers, adjusters, consultants, and vendors.
• Drive organizational change by implementing innovative strategies and processes to improve claims handling and risk management.
• Analyze claims data to identify trends and opportunities for improvement, and provide strategic insights to senior management.
• Ensure compliance with all relevant regulations and company policies related to claims management.

Qualifications

• Education: Bachelor’s degree required; MBA, JD, or other relevant graduate degree strongly preferred.
• Experience: Minimum of 7-10 years of experience in claims management, with expertise in either property or casualty claims. Familiarity with both claim types is preferred.
• Skills: Strong negotiation skills and the ability to resolve disputes effectively; proven experience in building and improving claims management processes; excellent leadership and team management skills; ability to drive organizational change and implement innovative strategies; strong analytical skills and the ability to interpret claims data; excellent communication and interpersonal skills.