Director of Claims

Join a growing, service-focused risk and claims organization known for its collaborative culture, client-centric approach, and commitment to professional development. This role offers the opportunity to lead a high-performing team, influence process improvements, and make a direct impact on operational excellence in a supportive, forward-thinking environment.

Overview

The Director of Claims will lead a team handling workers' compensation and injury-related claims. This role is responsible for supervising staff, managing claim operations, and ensuring efficient, compliant, and high-quality outcomes.

Responsibilities

• Lead hiring, training, coaching, and performance management of claims staff.
• Oversee team workloads and assign claims with clear direction and priorities.
• Manage a personal caseload while supervising overall team activity.
• Review open and closed claims to ensure quality, accuracy, and adherence to standards.
• Establish and manage reserve and settlement authority levels.
• Monitor workflows and identify opportunities to improve efficiency and consistency.
• Handle and track complaints through proper documentation and resolution processes.
• Communicate regularly with leadership on performance, metrics, and operational updates.
• Facilitate team and stakeholder meetings to align on goals and expectations.
• Contribute to process improvements, procedures, and departmental standards.

Qualifications

• 5+ years of experience in claims
• Bachelor's degree preferred
• Strong leadership, communication, and team development skills
• Ability to train staff on technical claim handling topics
• Professional certifications or insurance-related coursework preferred

Pay

$110,000 - $130,000

Hybrid role based in Middlesex County.