Director, GTM Technical Delivery

About the role

The Director of GTM Technical Delivery is a critical leadership position at Workiva. Reporting directly to the Chief Technology Officer, this role combines technical vision with operational excellence, driving innovation and efficiency across sales, marketing, and partner operations.

Responsibilities

• Organizational Leadership: Establish clear direction and measurable outcomes for the GTM Systems team. Mentor and grow a diverse team of engineers, administrators, quality assurance specialists, and DevOps professionals.

• Architect and Scale: Define technical architecture and system design patterns for the GTM stack. Prioritize scalability, maintainability, and flexibility in all decisions.

• Platform Engineering Leadership: Lead a team delivering reliable solutions across Salesforce, CPQ, partner tools, and marketing automation platforms. Ensure robust engineering practices, including code review, CI/CD, and test automation.

• Team Development: Hire, mentor, and develop a bench of future leaders. Provide clear expectations, regular coaching, and career development opportunities.

• API and Integration Strategy: Own integration design using best practices for APIs, event-driven architecture, and middleware tools like Workato. Ensure reusable, scalable connectors and efficient system orchestration.

• AI for GTM: Stay current on AI applications across the GTM tech stack, including predictive analytics, enrichment, scoring, and automation. Introduce intelligent solutions that improve speed or quality.

• AI for Technical Teams: Identify opportunities to embed AI into the technical team's daily practice. Build the implementation roadmap and drive adoption across developers, admins, and QA.

• DevOps Ownership: Ensure CI/CD pipelines and deployment processes are robust and efficient. Guide infrastructure and automation standards in partnership with the DevOps Engineer and QA team.

• Cross-Functional Partnership: Collaborate closely with business-facing Product Owners (BSAs), SalesOps, MarketingOps, and partner teams to translate business needs into scalable technical solutions.

• Innovation and Technical Strategy: Identify emerging technologies and define long-term platform direction. Influence broader GTM systems strategy and help shape the future roadmap.

Requirements

• Minimum Qualifications:

  • 10+ years of experience in enterprise or SaaS engineering roles, including 5+ in a technical leadership capacity.
  • Proven experience leading high-performing, cross-functional technical teams, with a track record of building culture, trust, and accountability.
  • Strong background in GTM applications—especially Salesforce, CPQ, and marketing automation (Marketo preferred).
  • Demonstrated experience in technical architecture, systems design, and integration planning.
  • Deep understanding of REST APIs, data modeling, system interconnectivity, and security best practices.
  • Bachelor's in Computer Science, Information Systems, or related field.

• Preferred Qualifications:

  • Experience with middleware platforms (e.g., Workato, Mulesoft).
  • Familiarity with AI/ML use cases in a GTM context (lead scoring, enrichment, chat, etc.).
  • Experience embedding meaningful AI practices across the technical teams (devs, admins, QA), helping improve the efficiency and efficacy of the team.
  • Experience in Agile development and modern DevOps tooling (GitHub, CI/CD, automated testing).
  • Strong communication skills and ability to influence across technical and non-technical audiences.
  • Master's Degree in related field.

Benefits

Salary range in the US: $177,000.00 - $284,000.00
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package

Pay

Up to $177,000.00 - $284,000.00 per year

Schedule

Reliable internet access for any period of time working remotely, not in a Workiva office