Director, GTM Technical Delivery

About the role

The Director of GTM Technical Delivery is a critical leadership position at Workiva, bridging the gap between technical vision and operational excellence. Reporting directly to the Chief Technology Officer, this role is responsible for leading a team of developers, administrators, quality assurance specialists, and DevOps engineers to deliver reliable and innovative solutions across Salesforce, CPQ, and marketing automation platforms. The ideal candidate will also be a thought leader in integrating AI into the technical delivery process.

Responsibilities

• Organizational Leadership: Establish clear direction and measurable outcomes for the GTM Systems organization, inspire and grow technical talent, and set high standards for ownership and delivery.

• Architect and Scale: Define technical architecture and system design patterns across the GTM stack, prioritizing scalability, maintainability, and flexibility.

• Lead Team Development: Hire, mentor, and grow engineering talent across roles and levels, providing clear expectations, regular coaching, and career development opportunities.

• API and Integration Strategy: Own integration design using best practices for APIs, event-driven architecture, and middleware tools like Workato, ensuring reusable, scalable connectors and efficient system orchestration.

• AI for GTM: Stay current on AI applications across the GTM tech stack, including predictive analytics, enrichment, scoring, and automation, and introduce intelligent solutions that improve speed or quality.

• AI for Technical Teams: Identify opportunities to embed AI into the technical team's daily practice, build the implementation roadmap, and drive adoption across developers, admins, and QA, from AI-assisted development and automated code review to intelligent documentation and anomaly detection.

• DevOps Ownership: Ensure CI/CD pipelines and deployment processes are robust and efficient, guiding infrastructure and automation standards in partnership with the DevOps Engineer and QA team.

• Cross-Functional Partnership: Collaborate closely with business-facing Product Owners (BSAs), SalesOps, MarketingOps, and partner teams to translate business needs into scalable technical solutions.

• Innovation and Technical Strategy: Identify emerging technologies and define long-term platform direction, influencing broader GTM systems strategy and shaping the future roadmap.

Requirements

• Minimum Qualifications:

  • 10+ years of experience in enterprise or SaaS engineering roles, including 5+ in a technical leadership capacity.
  • Proven experience leading high-performing, cross-functional technical teams, with a track record of building culture, trust, and accountability.
  • Strong background in GTM applications—especially Salesforce, CPQ, and marketing automation (Marketo preferred).
  • Demonstrated experience in technical architecture, systems design, and integration planning.
  • Deep understanding of REST APIs, data modeling, system interconnectivity, and security best practices.
  • Bachelor's in Computer Science, Information Systems, or related field.

• Preferred Qualifications:

  • Experience with middleware platforms (e.g., Workato, Mulesoft).
  • Familiarity with AI/ML use cases in a GTM context (lead scoring, enrichment, chat, etc.).
  • Experience embedding meaningful AI practices across the technical teams (devs, admins, QA), helping improve the efficiency and efficacy of the team.
  • Experience in Agile development and modern DevOps tooling (GitHub, CI/CD, automated testing).
  • Strong communication skills and ability to influence across technical and non-technical audiences.
  • Master's Degree in related field.

Benefits

Salary range in the US: $177,000.00 - $284,000.00
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package

Pay

Up to $284,000.00 per year

Schedule

Up to 25% travel