Director - GTM Systems Architecture

Job Description

Freshworks is looking for a strategic, systems-minded leader to architect the future of our global Go-to-Market operating model. As Director, GTM Systems Architecture, you'll sit at the intersection of business strategy, process design, data, and technology. Your role is not simply to optimize our systems—but to define how our commercial organization should operate and design the technology architecture that enables it.

• Partner closely with leaders across Sales, Marketing, Customer Success, Finance, Product, IT, and Engineering to translate business strategy into scalable operating models, connected workflows, and modern technology capabilities.
• Working across Salesforce and the broader GTM technology ecosystem, you'll ensure our platforms, data, integrations, and AI-enabled workflows evolve together to create a simpler, smarter, and more scalable commercial engine.
• This role defines the architectural direction for our GTM ecosystem while partnering closely with CRM Operations, IT, GTM Tech Operations, and AI Operations to bring that vision to life.

Qualifications

• 10+ years of experience in Revenue Operations, Business Systems, Sales Operations, Enterprise Architecture, or related functions within a high-growth SaaS organization.
• Deep expertise with Salesforce and the broader GTM technology ecosystem, including how commercial platforms integrate to support end-to-end business processes.
• Demonstrated success designing scalable operating models that connect people, process, data, and technology.
• Strong understanding of modern GTM business processes across Sales, Marketing, Customer Success, and Partner organizations.
• Experience designing enterprise integrations, automation strategies, APIs, and data architectures.
• Proven ability to translate business strategy into technology roadmaps and architectural decisions.
• Exceptional systems thinking and problem-solving skills, with the ability to navigate ambiguity and connect complex initiatives across multiple functions.
• Strong executive communication skills with experience influencing senior business and technical leaders.

Preferred Qualifications

• Experience with modern GTM platforms such as Marketo, LeanData, Gong, Clari, Workato, Snowflake, Segment, or similar enterprise technologies.
• Experience enabling AI-powered business capabilities through workflow automation, data architecture, or platform design.
• Experience leading enterprise-scale transformation initiatives across commercial organizations.

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $196,350 - $242,550. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.