Director, Global Benefits

Role Overview

As the Director, Global Benefits, you will be the strategic architect and operational leader of our global health, wellness, retirement, and leave programs. Reporting directly to the VP of Total Rewards, you will lead a high‑performing team responsible for designing, evaluating, and executing benefit strategies that reflect our culture, support diverse employee needs, and scale across global markets. You will combine data‑driven insights, deep market benchmark awareness, and human‑centered design to deliver a benefits package that stands out in the competitive tech landscape. This is a hybrid role based in the San Francisco Bay Area, requiring 2 days per week in our San Francisco office.

What You’ll Do

• Define and execute a multi‑year global benefits roadmap aligned with business objectives, financial parameters, and market trends across North America, EMEA, and APAC.
• Serve as the subject matter expert to HR leadership and executives on global benefit trends, cost strategies, and strategic investments.
• Manage relationships with global brokers, TPAs, carriers, and vendors to ensure maximum ROI, top‑tier service delivery, and competitive renewal pricing.
• Oversee annual open enrollment, system integrations (e.g., Workday), and day‑to‑day administration to ensure a frictionless employee experience.
• Ensure strict adherence to global labor laws and regulations, including ERISA, HIPAA, ACA, COBRA, and local statutory requirements in international jurisdictions.
• Lead the 401(k) Investment Committee and Global Benefits Committee to oversee plan administration, plan audits, investment options, and fiduciary risk management.
• Lead benefits due diligence and integration for mergers and acquisitions, and architect local benefit packages when entering new global markets.
• Establish key performance indicators (KPIs) and utilization metrics to measure plan health, employee engagement, and program ROI.
• Partner closely with Finance and FP&A teams on long‑term cost modeling, quarterly forecasting, and budget projections to ensure sustainable benefit expenditure.
• Conduct rigorous financial analyses to evaluate plan performance, claims data, and self‑insurance funding strategies to optimize spend without compromising plan quality.
• Design and manage core mental health resources, family‑building/fertility programs, gender‑affirming care, and flexible wellness stipends to support overall employee health and well‑being.
• Analyze utilization metrics, claim trends, and employee feedback to continuously refine benefits offerings and measure program effectiveness.
• Partner with People Communications to build intuitive, clear, and engaging benefits education that helps employees navigate their Total Rewards.
• Inspire, lead, and mentor a high‑performing team of benefits professionals, fostering a culture of accountability, innovation, and continuous growth.

What You’ll Bring to the Role

• 10+ years of progressive HR/Total Rewards experience with at least 5+ years leading global benefits strategy in a high‑growth SaaS, tech, or enterprise environment.
• Proven track record of managing and maximizing top‑tier global broker partnerships, leading annual marketing efforts, RF