Director, Financial Crime Operations

Location: San Francisco, CA – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a mission-driven environment.

Responsibilities

• Lead the first-line Financial Crime function at the company
• Build a scalable operating model for financial crime operations
• Oversee the Transaction Monitoring team for AML alerts and suspicious activity
• Ensure high-quality investigative work in EDD & Investigations
• Partner with Product and Engineering to embed risk controls into workflows
• Develop metrics and reporting for operational performance
• Lead, coach, and develop talent across the operational teams

Requirements

• 8+ years in financial crime, AML operations, or related fields
• Experience leading teams in fintech or regulated financial services
• Strong understanding of AML and financial crime typologies
• Experience managing Transaction Monitoring and investigations teams
• Operational leadership skills in workflow design and quality management
• Ability to collaborate with Compliance and operational teams
• Proficient in case management and transaction monitoring tools

Benefits

• Healthcare, dental, vision coverage
• Life insurance
• 401(k) saving program
• Equity options
• Geolocation pay differentials based on work location

Pay

$209,500 – $314,500 annually