Director, Financial Crime Operations

Job

Financial Crime Leadership

• Lead GoFundMe’s first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.

Transaction Monitoring

Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.

• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.

EDD & Investigations

Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.

• Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.

Product, Systems & Vendor Partnership

Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.

• Help define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.

Program Quality & Operational Maturity

Create quality expectations for financial crime reviews, investigations, and escalations.

• Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.
• Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.

Team Leadership

Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.

• Create clarity, accountability, and strong judgment in a high-stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

You

8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.

• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment.
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation.
• Experience managing Transaction Monitoring and/or investigations teams.
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management.
• Able to partner effectively with Compliance while understanding the difference between first-line execution and second-line oversight.
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness.
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions.
• Excellent written and verbal communication skills, including executive-ready reporting and clear investigative standards.
• Comfortable operating in ambiguity and building structure in a fast-moving environment.
• Experience with case management systems, transaction monitoring tools, KYC/KYB vendors, device intelligence tools, adverse media tools, or similar risk platforms preferred.
• CAMS, CFE, or equivalent credential strongly preferred, but not required if offset by deep experience.

Why you’ll love it here

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.

• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees.