Director, Financial Crime Operations

Job Summary

We’re hiring a Director, Financial Crime Operations to lead our first-line financial crime function, including Transaction Monitoring and EDD & Investigations. This role will build and scale the operational capabilities that help GoFundMe detect, investigate, and escalate higher-risk financial activity across our platform.

Key Responsibilities

• Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.
• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.
• Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.
• Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.
• Define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.
• Create quality expectations for financial crime reviews, investigations, and escalations.
• Manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.
• Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.
• Create clarity, accountability, and strong judgment in a high-stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

Qualifications

• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.
• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment.
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation.
• Experience managing Transaction Monitoring and/or investigations teams.
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management.
• Ability to partner effectively with Compliance while understanding the difference between first-line execution and second-line oversight.
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness.
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions.
• Excellent written and verbal communication skills, including executive-ready reporting and clear investigative standards.
• Comfortable operating in ambiguity and building structure in a fast-moving environment.
• Experience with case management systems, transaction monitoring tools, KYC/KYB vendors, device intelligence tools, adverse media tools, or similar risk platforms preferred.
• CAMS, CFE, or equivalent credential strongly preferred, but not required if offset by deep experience.