Director, Field Operational Engineering

Responsibilities

• Develop and implement strategic initiatives to enhance operational system capabilities aligned with the company's overall objectives and long-term vision.
• Evaluate emerging technologies and trends to identify opportunities for innovation and improvement.
• Manage day-to-day activities of operational systems to ensure seamless functionality and efficiency.
• Identify and implement improvements to optimize efficiency, reduce costs, and enhance performance.
• Lead the strategy, design, and execution of scalable and secure platforms leveraging modern engineering practices.
• Build and manage cross-functional, high-performing engineering pods aligned with business products and capabilities.
• Champion Agile methodologies to ensure rapid, iterative delivery of solutions. Foster a culture of continuous improvement.
• Guide architectural decisions involving microservices, cloud-native, scalable, and resilient solutions (web and mobile) that digitize FBO workflows and enhance TM (Team Member) experiences on the ground.
• Oversee integration with key enterprise systems, including Digital Channels, CRM platforms, pricing engines, payment gateways, and external services.
• Promote a DevOps culture. Ensure reliability, scalability, and observability of platforms through Site Reliability Engineering (SRE) principles.
• Develop and implement FBO standards to ensure operational technology utilization efficiency.
• Partner closely with Product, Design, and Business stakeholders to align engineering outcomes with business value.
• Identify and mitigate risks related to data security, privacy, and regulatory compliance. Ensure compliance with industry regulations and standards by implementing necessary controls and protocols.

Qualifications

• Minimum Education and/or Experience: Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field; Master's degree preferred.
• Proven experience (10+ years) in engineering leadership roles, preferably in large-scale enterprise or engineering environments.
• Strong background in OMS, POS, Web & Mobile Apps, microservice architecture, and API-first integrations.
• Experience implementing Agile product operating models and delivering solutions for operations via iterative sprints.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits include Medical/prescription drug, dental, and vision Insurance, Health Savings Account, Flexible Spending Accounts, Life Insurance, Disability Insurance, 401(k), Critical Illness, Hospital Indemnity and Accident Insurance, Identity Theft and Legal Services, Paid time off, Paid Maternity Leave, Tuition reimbursement, Training and Development, Employee Assistance Program (EAP) & Perks. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.