Director, Field Access, Rare Tumor (East)

About the Role

The Director, Field Access, West, Rare Tumor (RT) will play a vital role in helping patients and healthcare providers gain access to life-changing therapies and drive key initiatives to contribute to a High Impact Culture within the Field Access Managers (FAM) team. This field-based position oversees the West regional team of FAMs, providing strategic direction, operational oversight, and performance management for EMD Serono’s Rare Tumor inline products and potential launches in this therapeutic area.

The role has significant market impact on patient access and is critical to ensuring positive experiences—both for patients and customers—with EMD Serono, as timely treatment, unencumbered drug coverage, and proper distribution are essential. The Director will work within a matrix environment, leading a regional team to educate healthcare providers in community, institutional, and academic settings while collaborating with internal and external stakeholders to secure optimized patient access.

This position reports to the Senior Director, Head of Field Patient Services.

Main Interfaces

• Internal: Market Access/Value & Access, Patient Access Solutions (PAS), US Brand Sales and Marketing, Medical Affairs, Regulatory Affairs, Government Affairs, Drug Safety, Finance, IT, Compliance, Medical, Legal and Regulatory Panel (MLR), Field Access Managers, HUB Services, Training, Human Resources, Supply Chain and Procurement, Data, Analytics, and Insights/Operational Excellence and Innovation (OE&I), Facilities.
• External: Healthcare Providers (HCPs).

Responsibilities

• Leadership and Oversight:
  • Lead a team of Field Access Managers (FAMs), driving initiatives to foster a High Impact Culture.
  • Build and oversee key initiatives to improve the efficiency and impact of the FAM team with East counterpart.
  • Cultivate relationships with key stakeholders in the Rare Tumor community to address complex access and reimbursement challenges affecting patient journeys.
• Strategic Input and Collaboration:
  • Set strategic goals, KPIs, and coaching plans; translate market insights into actionable patient access strategies across payer, provider, and patient pathways, aligning with leadership and based on brand and PAS priorities.
  • Design and implement innovative market access programs and services that address patient needs and elevate the support experience.
  • Serve as a key member of the Field Access leadership team, contributing to strategic planning and cross-functional alignment.
  • Ensure Market Access/Value & Access partners appreciate the HCP/patient perspective and the implications of regional contract decisions.
  • Simplify processes and enhance standards within the FAM and Patient Access Solutions teams through data analysis and strategic insights.
  • Collaborate across functions and with other FAM leaders to identify and resolve barriers to patient access for EMD Serono Rare Tumor products.
• Performance Management:
  • Oversee team performance through feedback, coaching, and developmental assignments to build future leaders.
  • Create reporting dashboards to measure program performance and trends, aligning tactical plans with strategic access priorities.
  • Build and present reports containing insights, trends, and performance to cross-functional leaders.
• Stakeholder Engagement:
  • Foster enthusiasm and commitment within the FAM team and among internal stakeholders toward aligned Patient Access Solutions strategies.
  • Act as a liaison between Field Access and HUB to ensure compliance and optimize the HCP and patient experience.
  • Identify professional societies and organizations to enhance field expertise and strengthen relationships in the Endocrinology therapeutic area.

Qualifications

• Minimum Qualifications:
  • Bachelor’s Degree in Business, Sciences, or related fields.
  • 10+ years in the pharmaceutical industry, with at least 4 years in field reimbursement or market access.
  • Proven communication, collaboration, and change management skills.
  • Strong analytical abilities to interpret data and improve patient/customer experiences.
  • Proficient in performance metrics design and reporting.
• Preferred Qualifications:
  • 5+ years in specialty account management or managed care, with technical knowledge of drug coverage policies.
  • Experience in Rare Disease, including familiarity with Rare Tumors.
  • Launch experience.
  • Reside within 90 minutes of a major airport in the territory.
  • Willingness to travel approximately 30-50% domestically, including overnight stays.
  • Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
  • Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
  • Commitment to setting and reaching ambitious goals and high standards while acting in the best interest of the company and taking initiative to drive results.
  • Uphold ethical standards and honesty in all interactions.
  • Ability to streamline processes to focus on impact and adapt quickly to changes.
  • Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Pay

Pay range for this position: $209,400 - $314,200. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses.

Benefits

• Health insurance
• Paid time off (PTO)
• Retirement contributions
• Other perquisites

More information about benefits.