Field Access Manager, Rare Tumor (Southwest)

About the role

As the Field Access Manager, Rare Tumor for the assigned region, you will play a crucial role in facilitating patient and healthcare provider access to transformative therapies. Reporting to the Director, Field Access, Rare Tumor, you will be an essential part of the Field Access team, focusing on enhancing patient experiences with EMD Serono’s (EMDS) products and services.

Responsibilities

• Reimbursement Support: Assist healthcare providers in navigating the reimbursement landscape and patient access for Rare Tumor products, including prior authorizations, appeals, and denials. Provide personalized issue resolution for these processes.
• Education and Training: Conduct training sessions for healthcare providers and office staff on HUB services, reimbursement processes, coding, and billing practices related to Rare Tumor products. Educate providers on payer challenges and claims submission.
• Patient Assistance: Support patients in understanding their insurance benefits and accessing patient assistance programs for Rare Tumor products. Ensure a positive experience for healthcare providers and patients through collaboration.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders, including sales, marketing, and medical affairs, to optimize patient access and support Rare Tumor reimbursement strategies. Serve as the liaison to the HUB and specialty pharmacies to address therapy challenges.
• Data Analysis: Monitor and analyze reimbursement trends and issues for Rare Tumor products, providing insights and recommendations to improve access to the therapy.
• Field Visits: Regularly visit healthcare provider offices to offer hands-on support and build strong relationships. Liaise with specialty pharmacies, SP Liaison, and internal teams to resolve access barriers and escalate issues as needed.
• Field Access Leadership: Lead the evaluation and implementation of patient access opportunities within your geographic area to ensure alignment with overall access goals. Develop and present tactical plans to internal leadership stakeholders to share insights and gain feedback.
• Strategy and Execution: Support the Program Strategy and Management team and collaborate with Market Access/Value and Access partners by assisting with projects and initiatives that streamline and improve patient access for Rare Tumor products.

Qualifications

• Bachelor's degree in business, Sciences, or related fields, or 15 years of job-related experience.
• 8+ years in the pharmaceutical industry, sales, market access.
• Minimum 2 years field reimbursement experience.
• Knowledge of private payer, Medicare, and Medicaid systems.
• Strong analytical skills and ability to interpret data and improve patient/customer experiences.
• Strong communication, presentation, and interpersonal skills.
• Ability to travel 40-60%, including overnight stays.