Director, Field Access Management

Responsibilities

• Hire, train, and develop a high performing ZAM team to resolve patient cases and to engage with customers about access and reimbursement education
• Motivate the ZAM team to build strong customer relationships, provide education for the Ardelyx patient assistance services, and compliantly deliver reimbursement support to accounts
• Coach team members to ensure maximum performance, increase access and reimbursement acumen, and collaborate with sales counterparts
• Develop and execute an overarching access and reimbursement strategy for the ZAM team, aligning plans with brand priorities and corporate objectives to drive measurable outcomes and maximize patient access
• Partner closely with Market Access, Sales, Marketing, Medical Affairs, Legal, and Patient Support Hub teams to ensure seamless execution and alignment of strategies
• Oversee the team's efforts to proactively educate providers and office staff on patient support programs, coding, billing, and prior authorization requirements to help resolve reimbursement challenges and integrate product use into office workflows

Qualifications

• Bachelor’s degree, Master’s degree preferred, with 10+ years of progressive experience in field reimbursement, patient services, market access, or related functions within the pharmaceutical/biotech industry or equivalent experience
• 3+ years of experience as an Access and Reimbursement Manager or 3 years of field based first line leader experience
• Demonstrated ability to lead without direct authority and drive momentum in a highly matrixed environment
• Exceptional problem-solving, analytical, strategic thinking, and communication skills, with the ability to present complex information to C-level account executives and internal leadership
• In depth experience navigating payer policies and knowledge of payer processes and systems for specialty products
• Deep understanding of both medical and pharmacy benefits, coverage policies, buy-and-bill, and specialty pharmacy reimbursement pathways
• Demonstrated leadership in a matrixed environment
• Ability to travel up to 40% for HQ visits, conferences, etc.
• Valid driver’s license required