DIRECTOR OF FIELD OPERATIONS

BENEFITS

We offer a comprehensive benefits package designed to assist our employees and their families with their financial security, health and well-being. In addition to a competitive base pay, we offer a variety of benefit programs. Health, Life, Dental, Vision Plans, PTO, Holiday Pay and more.

Core Service Areas

• Fire Alarm & Life Safety Systems
• Mass Notification Systems
• Security & Surveillance (IP, analog, night vision, panoramic, explosion-proof, etc.)
• Access Control Systems
• Network Infrastructure & Structured Cabling
• Fiber Optics Installation
• Integrated Technology & IT Solutions
• Other Low Voltage Systems

Direct Reports

• Operations Support Manager
• Special Projects Manager
• Contracts Manager
• Inspections Manager
• Special Systems Manager
• Service Manager
• Mission Critical Manager

Responsibilities

• Lead all field operations across service, projects, contracts, inspections, and specialized systems.
• Ensure consistent execution of work in alignment with company standards, safety requirements, and customer expectations.
• Establish clear accountability for performance across all field leadership roles.
• Drive operational discipline in scheduling, labor management, and job execution.
• Responsible for actively promoting and maintaining high employee morale to foster a positive, productive, and engaged work environment.
• Oversee execution of special projects, contract work, and service operations to ensure on-time and on-budget delivery.
• Maintain high standards across life safety, security, and technology systems.
• Support ongoing technical training and development to keep pace with evolving technologies.
• Lead, coach, and develop a team of managers responsible for various field functions.
• Build a strong leadership pipeline and succession plan within field operations.
• Establish performance expectations and conduct regular evaluations.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Partner with leadership to maintain the resources and capacity necessary to efficiently manage and complete backlog.
• Provide support to business development in securing maintenance opportunities on completed projects and identifying additional work that can be developed into ongoing services for Ace Technologies.
• Ensure exceptional customer experience across all field interactions.
• Support resolution of escalated customer concerns.
• Partner with Business Development to support client retention and growth.
• Maintain a strong reputation for quality, reliability, and professionalism.
• Lead workforce planning efforts including staffing, scheduling, and utilization.
• Ensure proper allocation of labor and resources across projects and service demands.
• Collaborate with leadership on hiring needs and workforce development strategies.
• Drive continuous improvement across scheduling, dispatch, installation, inspections, and service workflows.
• Implement standardized operating procedures and enforce adherence.
• Identify inefficiencies and implement scalable solutions to support growth.
• Improve communication and coordination between field and office teams.

Position Requirements

• Licenses: Valid state driver's license as required by job conditions or by the company.
• Experience: 10+ years of leadership experience in field operations within low voltage, life safety, security, or related industries. Proven experience managing multiple field teams and service lines. Strong understanding of fire alarm, security systems, access control, and network infrastructure. Demonstrated ability to drive operational performance and team accountability. Strong leadership, communication, and problem-solving skills. Experience managing budgets, labor productivity, and job profitability. Experience leading a $30–50M low voltage company preferred; or $50–75M in electrical operations.

Key Performance Indicators (KPIs)

• Labor Utilization & Productivity
• Job Profitability & Gross Margin
• On-Time Project Completion
• Service Response & Resolution Times
• Inspection Completion & Compliance Rates
• Safety Performance Metrics
• Customer Satisfaction & Retention
• Techician Retention & Engagement

Work Environment & Expectations

• Regular travel to job sites and customer locations.
• Ability to work in both office and field environments, including active construction sites.
• Must be able to manage multiple priorities in a fast-paced, growth-focused environment.