Director, Federal IT Programs

About the role

The Director, Federal IT Programs role is part of Unissant, Inc., an organization dedicated to delivering innovative solutions to federal agencies. This position supports a specific Federal IT services account and requires strong leadership and oversight skills.

Responsibilities

• Provide Director-level leadership and account oversight for several Federal IT services programs within one client account.
• Oversee enterprise-scale programs, some supporting at least 2000 users across Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
• Oversee program managers, delivery leads, and cross-functional teams to ensure consistent execution, integrated planning, and coordinated performance across the account portfolio.
• Accountable for account financials, contracts, personnel, and customer relationships.
• Drive continuous service improvement initiatives and operational efficiencies through the application of ITIL, PMP, and Agile frameworks.
• Oversee contract performance, monitor SLAs and KPIs, and implement corrective actions and service enhancements as needed.
• Serve as a senior point of contact for Federal stakeholders and provide clear, timely communication on account health, program status, risks, issues, and performance.
• Cook up cross-functional technical teams across multiple programs and ensure successful, integrated delivery of account and program objectives.

Requirements

• 15+ years of experience, with at least five years of experience managing or overseeing comprehensive IT services contracts for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
• Demonstrated experience overseeing several programs within a single account or portfolio, including responsibility for integrated performance, customer relationship management, resource alignment, and delivery governance.
• Proven ability to drive service improvements and apply ITIL, PMP, and Agile practices in a Federal environment.
• Demonstrated record of effective leadership and communication with Federal stakeholders.
• Strong analytical, organizational, and operational management skills.

Qualifications

• Bachelor's Degree is required. Preferred field of study in Computer Science, Information Technology, Information Systems, Operations Management, or related field of study.
• MBA/Master's Degree in a relevant field of study preferred.

Skills

• PMP certification preferred.
• ITIL certification preferred.
• Agile certification preferred.

Benefits

Unissant, Inc. offers a competitive benefits package, including health insurance, retirement plans, and paid time off. The company also provides opportunities for professional development and growth within the organization.

Pay

The salary range for this position is $120,000 - $180,000 annually, depending on experience and qualifications.

Schedule

This is a full-time position with standard business hours. Occasional travel may be required based on client and program needs.