Director, IT Program Management

About the role

Responsible for driving customer engagement through innovative digital solutions. Lead cross-functional teams in designing and implementing seamless customer experiences across various channels.

Responsibilities

• Develop and execute customer engagement strategies that enhance brand loyalty and drive sales.
• Collaborate with product development to integrate new technologies and improve existing systems.
• Manage project timelines and budgets, ensuring timely delivery of high-quality projects.
• Oversee team performance, providing guidance and feedback to ensure optimal agent performance and customer satisfaction.
• Conduct regular market research to stay updated on industry trends and competitor activities.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 5 years of experience in customer service, digital transformation, or a similar field.
• Proven track record of successful project management and leadership.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Experience with CRM systems and customer relationship management best practices.

Qualifications

• Proficiency in Microsoft Office Suite.
• Knowledge of cloud-based collaboration tools and platforms.
• Experience with AI and automation tools.
• Ability to work independently and manage multiple projects simultaneously.

Skills

• Customer Service
• Project Management
• Leadership
• Communication
• Analysis
• Technology Integration
• CRM Systems
• AI & Automation

Benefits

• Competitive salary and benefits package.
• Flexible work schedule with remote options available.
• Continuous professional development opportunities.
• Team-building activities and social events.
• Recognition programs for outstanding performance.

Pay

$75,000 - $90,000 annually.

Schedule

Full-time position with flexible working hours.