Director, Facilities Operations & Services

About the role

The Director, Data Center Facilities Operations & Services leads the service delivery organization responsible for maintenance execution, vendor performance, field readiness, and operational support across OCI’s mission-critical data center facilities.

Responsibilities

• Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments.
• Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.
• Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work.
• Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality.
• Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.
• Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.
• Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.
• Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.
• Lead service-related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow-through on corrective actions.
• Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams.
• Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission-critical environment.
• Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations.
• Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness.
• Provide regular updates to senior leadership on service performance, operational risk, resource needs, major incidents, organizational capability, and continuous improvement initiatives.

  Qualifications

  • 7-10+ years of experience in facilities operations, maintenance leadership, technical services, or mission-critical infrastructure environments.
  • 5+ years of experience leading managers, service teams, or vendor organizations in data centers, utilities, industrial plants, healthcare, telecom, manufacturing, or similar uptime-critical environments.
  • Strong knowledge of critical mechanical and electrical infrastructure, including cooling systems, HVAC, power distribution, backup generation, UPS, switchgear, and related maintenance and service workflows.
  • Proven experience leading maintenance execution, vendor performance, service operations, and restoration support in 24x7 operating environments.
  • Experience establishing performance metrics, operational governance, and standardized service practices across multiple teams, functions, or sites.
  • Familiarity with CMMS, BMS, EPMS, SCADA, DCIM, and other systems supporting service planning, execution, and monitoring.
  • Experience supporting commissioning, turnover, lifecycle replacement, or operational acceptance activities is preferred.
  • Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent technical and leadership experience also valued.

    Skills And Competencies

    • Strong service operations leadership with a clear focus on execution quality, readiness, and uptime protection.
    • Ability to lead through managers while reinforcing accountability, consistency, and operational discipline.
    • Strong communication and escalation management skills in high-pressure operational environments.
    • Strong vendor management and cross-functional coordination capability.
    • Analytical and process-oriented mindset, with the ability to turn performance data into operational improvements.
    • Strong judgment in balancing safety, speed, operational risk, service continuity, and long-term maintainability.
    • Ability to build organizational capability and scale service programs across a growing global portfolio.