Director Facilities Management

At Houston Methodist, the Director Facilities Management position is responsible for overall operations of the Facility Management Services (FMS) and Safety departments, as applicable.

Responsibilities

• Oversee building and equipment maintenance, design and construction activities, central plant operations, and ground maintenance for the hospital complex.
• Formulate business plans to drive growth of FMS, manage results, and ensure positive client relations at Houston Methodist campuses.
• Track FMS operations against industry standards.
• Serve as advisor for facility issues and initiate/support leadership development programs.
• Oversee department staff activities to ensure quality, productivity, functional excellence, and efficiency in accomplishing strategic and operational objectives.
• Accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions (hiring/terminating), coaching, counseling, and developing policies/procedures for a safe and effective work environment.
• Ensure training, monitoring, and operations initiatives comply with ethical/legal business practices and accreditation/regulatory/government regulations.

People

• Direct, develop, and implement strategic and operational projects through independent work or facilitation of work teams.
• Oversee management of staff development to meet quality, service, and cost-effectiveness objectives.
• Provide timely guidance and feedback to strengthen knowledge/skill areas.
• Direct management responsibilities including selection, scheduling, supervision, retention, and evaluation of employees.
• Meet or exceed department turnover goals and employee engagement metrics.
• Conduct regular department meetings, round on employees, complete performance appraisals, and provide coaching/corrective counseling.
• Build strategic relationships across departments to achieve business goals.
• Promote teamwork and lead/facilitate process improvements.
• Organize FMS group to deliver best-practice services.
• Formulate, secure approvals, and implement policies/procedures for FMS operations.
• Develop staffing plans and distribution logic for subordinate managers and staff.
• Establish collegial and customer-oriented relationships with Houston Methodist leaders.
• Act as liaison for project issues and communicate strategy/results to staff, administrators, board members, and physicians.

Service

• Oversee department operations, projects, schedules, and activities to ensure goal accomplishment within prescribed time frames.
• Set priorities and functional standards to ensure high customer/patient satisfaction.
• Drive department service standards to impact patient/customer-based satisfaction scores.
• Serve and participate on entity committees as a department voice.
• Assist in developing long/short-term plans for expansion, renovation, and continual improvement of FMS.
• Plan and integrate projects/services to provide high-quality facility management at the lowest life-cycle costs.
• Participate in meetings and provide project status updates, including scheduling and financial updates.

Quality/Safety

• Ensure a safe and effective working environment; monitor/revise department safety plans and accreditation/regulatory guidelines.
• Maintain staff credentials and competencies per accrediting/licensing agency requirements.
• Employ a proactive approach to optimize safe outcomes and information systems through workflow improvements and collaboration.
• Implement process improvements using lean principles.
• Role model situational awareness and use teachable moments to improve safety.
• Ensure employee compliance with policies/procedures and address non-compliance (e.g., licensure, disaster plans, in-services).
• Work with regulatory agencies to gain approvals, resolve issues, and ensure compliance with building codes.
• Maintain knowledge of regulatory standards and local/state/national codes.
• Provide oversight of compliance activities, including occupational safety regulatory compliance.
• May serve as Safety Officer and/or chair of the Physical Environment Safety committee during accreditation surveys.

Finance

• Develop and manage department operational and capital budgets, ensuring cost-effective operations.
• Proactively identify and plan for capital needs related to equipment and future projects.
• Ensure staffing plans and schedules meet department needs with cost-effectiveness in mind.
• Create strategies to achieve financial targets and staffing needs through productivity optimization and resource efficiency.
• Participate in the implementation and management of business process systems for scheduling, control, recording, and tracking.

Requirements

• Bachelor’s degree in business, engineering, or related field; may substitute with four additional years of experience (beyond minimum) for Houston Methodist employees.
• Master’s degree preferred.
• Eight years of related work experience, preferably in a healthcare setting; may substitute with seven years of progressively responsible experience (two in project/people management) for Houston Methodist employees.

Qualifications

• Demonstrates skills and competencies necessary to safely perform the job through ongoing assessments and evaluations.
• Proficient in English (speaking, reading, writing) for activities impacting patient/employee safety.
• Ability to interact with others to instill confidence in intentions and the organization.
• Uses appropriate interpersonal styles to gain acceptance of ideas/plans and adapt behavior to tasks/situations/individuals.
• Demonstrates leadership, critical thinking, self-direction, initiative, and effective interpersonal/oral/written communication skills.
• Identifies and understands issues/problems, comparing data to draw conclusions and choose effective solutions.
• Extensive knowledge of regulatory/accreditation agency requirements and industry changes.
• Highly effective communication skills, including strong written and platform presentation abilities.
• Works effectively in a fast-paced environment with flexibility and adaptability.
• Leads teams, builds consensus, and garners confidence in professionalism/work product from senior leadership.
• Works under pressure, balances competing priorities, and is highly responsive/solution-oriented.
• Proficient in spreadsheet, word processing, and presentation software.
• Maintains a positive attitude and handles confidential/sensitive information professionally.
• Highly developed leadership skills, including managing large groups and large-scale projects.
• Provides vision/strategy and drives process change across the organization.
• Advanced analytical skills for developing strategic plans, business development plans, and key success metrics.
• Converts abstract strategies into operational objectives.
• Advanced decision-making and problem-solving skills for complex administrative/managerial issues.
• Develops original solutions in situations with little precedent (e.g., cost-reduction pressures).
• Highly developed presentation skills for management, regulators, and potential clients, including plan/report preparation.
• Highly developed interpersonal skills for interaction, negotiation, and persuasion in sensitive situations.
• Collaborates successfully with all organizational levels to gain buy-in and support.
• Advanced skills in change management, planning, execution, and business intelligence.
• Experience with successful project/program management and outcomes.
• Strategic thinker demonstrating innovation and strong analytical skills.
• Advanced knowledge of architecture, engineering, and construction functions.

Skills

• Preferred certifications:
  • CHFM - Certified Healthcare Facility Manager (AHA)
  • CHSP - Certified Hospitality Sales Professional
  • CPE - Certified Plant Engineer
  • CHC - Certified Healthcare Constructor