Director, Experience & Merchandising

Accountabilities

• Define and execute the digital experience vision, overseeing ecommerce optimization, merchandising strategy, and customer journey improvements.
• Manage a talented cross-functional team while partnering with marketing, product, technology, and business stakeholders to deliver scalable digital solutions that support growth.
• Create and manage digital experience roadmaps that align customer needs, business objectives, and technical capabilities.
• Own ecommerce merchandising strategies across navigation, taxonomy, search, category pages, and product presentation.
• Drive continuous optimization through A/B testing, personalization initiatives, analytics, and AI-driven insights.
• Improve SEO, content discoverability, customer journeys, and digital product experiences through data-informed strategies.
• Partner with marketing, product, and business teams to ensure products are effectively launched, positioned, and enriched across digital channels.
• Use customer analytics, journey mapping, and usability testing to identify opportunities for innovation and improvement.
• Manage relationships with technology vendors and support the implementation of scalable ecommerce solutions.
• Champion accessibility, responsive design, usability standards, and best practices across digital platforms.

Requirements

• An experienced digital commerce leader with a strong background in ecommerce strategy, customer experience, merchandising, and digital transformation.
• 7-10+ years of experience leading digital commerce initiatives with a focus on ecommerce, customer acquisition, and customer loyalty.
• 5+ years of experience creating, implementing, and managing large-scale digital campaigns.
• 3+ years of experience developing and executing A/B testing and personalization programs.
• Experience with enterprise ecommerce platforms such as Adobe Commerce, Shopify, SAP Commerce Cloud, or similar technologies.
• Proven ability to drive revenue growth for large-scale B2B ecommerce businesses.
• Experience building and managing digital analytics frameworks and using data to guide decisions.
• Strong understanding of UX principles, customer journeys, merchandising strategy, and conversion optimization.
• Demonstrated leadership skills with the ability to inspire and develop high-performing teams.
• Creative, user-focused mindset with strong problem-solving abilities.
• Excellent collaboration, organization, and communication skills.
• Ability to operate effectively in a fast-paced, evolving digital environment.

Benefits

• Competitive base salary ranging from $160,000 to $175,000.
• Annual incentive plan opportunities based on business and financial performance.
• Fully remote work environment with flexible scheduling options.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Company-paid short-term and long-term disability insurance.
• Generous paid time off and personal days.
• Employee wellness programs supporting overall health and well-being.
• Opportunities for career advancement and professional growth.
• Opportunity to contribute to innovative digital transformation initiatives with meaningful business impact.