Director, Experience & Merchandising

About Justrite Safety Group

Justrite Safety Group is a dynamic organization dedicated to protecting people, property, and the planet through advanced industrial safety solutions. Our portfolio of companies collaborates to set the standard for excellence in industrial safety.

The Contribution You’ll Bring To This Role

The Director, Experience & Merchandising at Justrite Safety Group is a strategic role responsible for shaping the digital experience and merchandising strategy across Justrite Safety Group (JSG) ecommerce sites. This role requires vision, collaboration, and a data-driven approach to innovation.

About The Team

The ECommerce team at Justrite Safety Group drives digital growth and creates seamless online experiences for customers. They manage and optimize online platforms, digital marketing initiatives, and marketplace partnerships to ensure products are accessible.

What You’ll Do At Justrite

• Set the merchandising and UX vision for JSG ecommerce sites, ensuring they are engaging, high-performing, and conversion-optimized.
• Lead and mentor a cross-functional team of UX designers, merchandisers, and product content specialists, fostering innovation, collaboration, and excellence.
• Build and manage website roadmaps that drive engagement, strengthen brand leadership in compliance & safety, enrich products, improve merchandising and boost conversions.
• Champion user-centered design principles, ensuring all web projects are rooted in brand standards, usability best practices, accessibility (WCAG), responsiveness and data-driven insights.
• Partner with Martech on quality, best-in-class technical executions.
• Drive continual optimization through a defined calendar of structured A/B testing, personalization strategies, and AI-driven insights to enhance SEO, AEO and GEO, content discoverability, and customer journeys.
• Own digital merchandising strategy across navigation, taxonomy, category pages, search, and product presentation to improve engagement, brand affinity, customer path-to-purchase and conversion rates.
• Collaborate with BU marketing and product to ensure all products are launched, enriched, and presented in a way that builds product knowledge and affinity.
• Define, prioritize, and execute product and experience roadmaps, balancing customer needs, business goals, and technical feasibility.
• Leverage analytics, customer journey mapping, and usability testing to continuously identify opportunities for improvement and innovation.
• Manage key vendor relationships and growth projects, ensuring scalable, secure, and efficient ecommerce technologies are implemented and optimized.

Your Skills And Expertise

• 7–10+ years of experience as a leader in digital commerce with a focus on e-commerce and customer acquisition & loyalty.
• 5+ years of experience creating, implementing and running large scale campaigns.
• 3+ years of experience developing and implementing A/B testing and personalization programs.
• Enterprise commerce platform experience (Adobe Commerce, Shopify, SAP Commerce Cloud, etc).
• Demonstrated revenue growth for a nationwide B2B commerce brand.
• Experience building and owning data & analytics in a digital setting.

Additional Qualifications

• Goal-driven, self-starter.
• Creative, user-focused approach.
• Collaborative team player.
• Organized.

Compensation

The position offers a competitive base salary ranging from $160,000 to $175,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible hours and alternative work arrangements.
• 401K plan with a company match.
• Company-paid short and long-term disability insurance.
• Generous paid time off, personal days, and a robust employee wellness program.

Why Choose Justrite Safety Group?

Justrite Safety Group provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.