Director, eCommerce Syndicated API Platforms

About the role

As the Director, Syndicated API Platforms, you will lead API enablement, ensuring successful onboarding, operational support, and long-term partner achievement. Your leadership will drive Spectrum’s digital platform strategy while extending our digital reach through innovative partner solutions and measurable business impact.

Working Conditions

• Office environment
• Occasional travel as needed
• Eligible for Hybrid Work Policy: work from home up to one day per week

What You’ll Bring to Spectrum

• Strong understanding of API concepts including REST APIs, authentication, payloads, versioning and error handling
• Familiarity with API lifecycle management (design standards, documentation, onboarding, change management, deprecation)
• Experience supporting developer experience through guides, FAQs and support workflows
• Understanding of API performance, uptime, monitoring and incident management
• Familiarity with API gateways, access controls and security standards
• Working knowledge of cloud-based platforms and modern digital architectures
• Experience tracking API usage, adoption, launch status and operational health metrics

Required Qualifications

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, Engineering or related field, or equivalent combination of education and experience
• Experience: 10+ years of progressive experience in technical program delivery, partner enablement, API platforms or digital delivery; 9+ years of partner enablement and relationship management; 9+ years of API platform strategy and external integration support; 5+ years of cross-functional leadership and stakeholder alignment; 5+ years of launch planning, operational readiness and issue resolution; 5+ years of executive-level communication and partner engagement; 5+ years of documentation, process improvement and operating model design; 5+ years of data-driven decision making using dashboards and KPIs; 5+ years translating technical requirements into business context; 3+ years of leadership experience supporting API products, partner integrations or external platform enablement; Experience with external partners or resellers on digital or technical integrations; Experience leading cross-functional initiatives across Product, Engineering, Sales, Marketing and Operations; Experience managing launch readiness, implementation coordination and post-launch support

Preferred Qualifications

• Education: MBA or advanced degree
• Experience: Experience in telecom, cable, broadband, digital sales, or partner channel environments; Experience enabling third-party or reseller partners to build customer-facing portals or sales experiences; Familiarity with syndicated or white-label digital experiences; Experience with API monetization or partner platform commercialization; Experience partnering with Engineering on API roadmap prioritization and release planning; Strong understanding of developer experience best practices

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We are committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.