Director, eCommerce Syndicated API Platforms

How You’ll Make an Impact

• Lead and mentor reseller partners to launch and manage Sales and Marketing portals utilizing Spectrum’s Syndicated APIs
• Serve as the primary liaison for partners, supporting onboarding, implementation, launch readiness and ongoing operations
• Define and execute the partner API enablement roadmap in collaboration with Product and Engineering teams
• Cook up efforts across Product, Technology, Sales, Marketing and Operations to facilitate seamless partner launches
• Ensure APIs are secure, versioned, monitored, well-documented and supported for partner adoption
• Translate technical API concepts into actionable guidance for both technical and non-technical audiences
• Enhance partner and developer experience through clear documentation, onboarding materials and robust support resources

Working Conditions

Office environment
Occasional travel as needed
Eligible for Hybrid Work Policy: work from home up to one day per week

What You’ll Bring to Spectrum

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, Engineering or related field, or equivalent combination of education and experience
• Experience: 10+ years of progressive experience in technical program delivery, partner enablement, API platforms or digital delivery; 9+ years of partner enablement and relationship management; 9+ years of API platform strategy and external integration support; 5+ years of cross-functional leadership and stakeholder alignment; 5+ years of launch planning, operational readiness and issue resolution; 5+ years of executive-level communication and partner engagement; 5+ years of documentation, process improvement and operating model design; 5+ years of data-driven decision making using dashboards and KPIs; 5+ years translating technical requirements into business context; 3+ years of leadership experience supporting API products, partner integrations or external platform enablement; Experience with external partners or resellers on digital or technical integrations; Experience leading cross-functional initiatives across Product, Engineering, Sales, Marketing and Operations; Experience managing launch readiness, implementation coordination and post-launch support
• Skills: Strong understanding of API concepts including REST APIs, authentication, payloads, versioning and error handling; Familiarity with API lifecycle management (design standards, documentation, onboarding, change management, deprecation); Experience supporting developer experience through guides, FAQs and support workflows; Understanding of API performance, uptime, monitoring and incident management; Familiarity with API gateways, access controls and security standards; Working knowledge of cloud-based platforms and modern digital architectures; Experience tracking API usage, adoption, launch status and operational health metrics

Qualifications

• Required Qualifications: Education - Bachelor’s degree in Business, Computer Science, Information Systems, Engineering or related field, or equivalent combination of education and experience; Experience - 10+ years of progressive experience in technical program delivery, partner enablement, API platforms or digital delivery; 9+ years of partner enablement and relationship management; 9+ years of API platform strategy and external integration support; 5+ years of cross-functional leadership and stakeholder alignment; 5+ years of launch planning, operational readiness and issue resolution; 5+ years of executive-level communication and partner engagement; 5+ years of documentation, process improvement and operating model design; 5+ years of data-driven decision making using dashboards and KPIs; 5+ years translating technical requirements into business context; 3+ years of leadership experience supporting API products, partner integrations or external platform enablement; Experience with external partners or resellers on digital or technical integrations; Experience leading cross-functional initiatives across Product, Engineering, Sales, Marketing and Operations; Experience managing launch readiness, implementation coordination and post-launch support

Pay and Benefits

• The base pay for this position generally is between $126,300.00 and $268,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

About Spectrum

• Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
• When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

• We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
• Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.