Director, Digital/Technical Product Management

About the role

USAA's mission is to empower members to achieve financial security through highly competitive products, exceptional service and trusted advice. The company seeks to be the #1 choice for the military community and their families, guided by core values of honesty, integrity, loyalty and service. USAA supports active‑duty military spouses and may offer remote or hybrid flexibility consistent with policy and business needs. The Opportunity: building a team focused on Member Definition and Stages to clarify who members are and what they need at different points in their membership, shaping how USAA welcomes, engages and delivers value. The Director, Digital/Technical Product Management will lead this team, establish strategy and roadmap, partner across business, technology, operations, data, risk and compliance, oversee technology investment, prioritize funding and build the case for future investment. This role requires being in the office 4 days per week and can be based in San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Attracts, selects, and develops a Digital or Technology Product Management team to attain product and experience goals.
• Manages day‑to‑day activities of the team and actively manages resources for optimal efficiency and effective delivery.
• Responsible for end‑to‑end technology and digital product management activities for a product portfolio, product line, group, major market segment or vertical market.
• Sets new Digital or Technology product strategies and leads the team to define product strategy for a portfolio, line or group; oversees development, analysis, and alignment of product strategy and roadmaps.
• Applies product management expertise in state‑of‑the‑art digital and technology domains.
• Improves business outcomes by injecting strategic and innovative thinking into digital and technology product and service solutions.
• Guides teams in implementing data‑driven methodologies across multiple channels, including emerging technology and mobility, to optimize end‑user experiences and drive KPI/KRIs.
• Guides team in developing best‑in‑class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
• Leads team to effectively manage ambiguity and influence others to drive clarity, solutions, and execution plans among team and stakeholders.
• Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/feature launches.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an advanced degree and 6 years of such experience.
• 3 years of direct team lead or leading matrixed or cross‑functional teams.
• Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross‑functional teams to develop and execute product strategy.
• Solid business acumen combined with strong technical and customer experience foundations.
• Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to