Director, Digital/Technical Product Management

About the role

The Director, Digital Product Management - Strategy & Integration will shape the evolution of USAA's digital capabilities within the P&C Digital Claims and Conversational team. This role is critical in translating USAA's vision into actionable strategies, ensuring seamless cross-channel integration, and providing essential support to members.

Responsibilities

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
• Manages day-to-day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.
• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or 'vertical' market.
• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
• Applies product management expertise in state-of-the-art digital and technology domains.
• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
• Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
• Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/feature launches.
• Safeguards risks associated with business activities by effectively identifying, measuring, monitoring, and controlling them in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree OR 4 years of relevant education and/or experience.
• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• 3 years of direct team lead or leading matrixed or cross-functional teams.
• Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
• Solid business acumen combined with strong technical and customer experience foundations.
• Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
• Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
• Demonstrated people management skills.

Qualifications

• Must have relevant experience in either Claims technology (business), Claims digital, or Claims portfolio management.
• Strong experience in planning and product management, including knowledge of design and solution principles and the agile delivery model.
• Experience in financial business casing and value generation in alignment with portfolio standards.
• Expert understanding of digital and emerging channel capabilities and relevant competitive landscape.
• Experience with establishing and driving digital strategies and priorities while building confidence and trust with leaders across and outside the team in a highly matrixed environment.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and data-driven decision-making skills.
• Experience with digital product management tools and methodologies.
• Understanding of claims processes and industry trends.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

$143,320 - $273,930.

Schedule

Flexible work environment requiring an individual to be in the office 4 days per week.

Location

• San Antonio, TX
• Plano, TX
• Phoenix, AZ
• Colorado Springs, CO
• Tampa, FL
• Chestersea, VA