Director, Digital/Technical Product Management

About the role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are building a team focused on strengthening how we define, recognize, and serve our members throughout their relationship with USAA. Through Member Definition and Stages, the team will help create a clearer understanding of who our members are and what they need at different points in their membership. This work will shape how USAA welcomes, engages, and delivers value to members. The Director, Digital/Technical Product Management, will lead this team and establish the strategy and roadmap for this important work. The leader will partner closely across business, technology, operations, data, risk, and compliance to turn the vision into meaningful member and business outcomes. The role will also oversee technology investment, prioritize funding, and build the case for future investment needed to bring the strategy to life. This is an opportunity to build a new capability, bring clarity to a complex space, and help shape the future of the USAA member experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
• Manages day to day activities of the Digital or Technology product management team and actively manages resources to ensure optimal efficiency and effective delivery.
• Responsible for end-to-end technology and digital product management activities for a product portfolio, product line or group, or a major market segment or ''vertical'' market.
• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
• Applies product management expertise in state-of-the-art digital and technology domains.
• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
• Guides team in developing best-in-class practices, tools, and processes to collect data